Accounts, Housing Coordinator

Swindon Borough Council; Swindon; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Swindon Borough Council is seeking a Housing Coordinator, Accounts to manage housing data in the housing management system and oversee rent and tenancy transactions. The role supports data accuracy, payments movement and inquiries, with a focus on safeguarding residents and providing robust financial administration.

The post requires experience with housing management processes, strong data quality controls, and effective stakeholder engagement.

Qualifications

• Experience with housing management systems and tenancy data is required.
• Ability to perform data downloads, quality checks and ensure accurate financial and tenancy records.
• Strong stakeholder engagement and risk management skills.
• Commitment to continuous improvement and safeguarding residents.

Responsibilities

• Update rent, leasehold and garage accounts on the housing management system, including charges and refunds.
• Move money between sub-accounts and review former tenant credits.
• Check suspense accounts and allocate payments to rent accounts.
• Write off low level arrears on former tenant accounts.
• Issue rent information cards for new tenancies.
• Advise and support other housing departments with tenancy creation/maintenance.

Skills

Housing management system

Data quality checking

Stakeholder engagement

Risk management

Job description

Housing Coordinator, Accounts

Ref: 179399-2

Salary: £30,024 p.a. plus benefits

Please note: 3.3% national pay award increase to be applied in October

37 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

The Accounts Housing Coordinator will carry out creation and maintenance of financial, tenancy and leasehold data on the housing management system, such as amending tenancies, housing rent accounts, including the movement of monies between accounts and dealing with any enquiries relating to this work.

Helping to ensure data and payments on the housing management system is accurate, up to date and appropriately shared. Downloading data, including payments, from other systems, and quality checking prior to loading onto the housing management system. Quality checking information from officers and managers for amendments to tenancies and financial transactions ensuring correct processes and procedures are followed. The role will also include the management of council garages including any site management needs, income collection and administration.

The successful candidate will demonstrate technical expertise in housing management, and the ability to manage complex operational activities. The role also requires effective stakeholder engagement, robust risk management, and a commitment to continuous improvement to safeguard residents, colleagues, and the wider community.

What You'll Bring

• Lead responsibility for updating the housing management system in respect of rent, leasehold and garage accounts to include element changes, tenant charges, refunds, universal credit and other rents maintenance functions as required.
• Advise and support other housing departments with creating and maintaining tenancies on the housing management system.
• Moving money between sub accounts and reviewing former tenant credits on the housing management system.
• Checking suspense account for payments that need allocating to the rent accounts.
• Write off low level arrears on former tenant accounts.
• Issue rent information cards for new tenancies.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.

You will be subject to an enhanced Disclosure and Barring Service Check

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

For further information about the role, please contact Rebecca Moorman, Accounts Housing Manager at [e-mail].

As an inclusive employer

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

Closing date: 29 September 2026

Interview date: 13 October 2026