Quality & Outcomes Framework (QOF) Support Administrator

Beacon Medical Group; Plymouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Plymouth is seeking a Quality & Outcomes Framework Support Administrator for a part-time role of 16.5 hours per week. The successful candidate will manage QOF domains, support patient care, and assist with audits and reporting. Applicants should possess excellent organisational skills, data entry accuracy, and a relevant NVQ qualification. This permanent role offers a pay rate of £12.40 per hour.

Qualifications

• Good general standard of education required.
• NVQ Administration Level 3 or equivalent or relevant experience is a must.

Responsibilities

• Run and manage your own QOF domain.
• Coordinate QOF and similar schemes.
• Support patient care by ensuring checks are carried out promptly.
• Assist the Business Intelligence team with audits and reporting.
• Ensure QOF administration aligns with practice guidelines.

Skills

Microsoft Word

Microsoft Excel

SystmOne

Organisational skills

Time-management

Data entry accuracy

Communication skills

Interpersonal skills

Education

NVQ Administration Level 3 or equivalent

Good general standard of education

Job description

Quality & Outcomes Framework (QOF) Support Administrator

An exciting opportunity has arisen for a Quality & Outcomes Framework (QOF) Support Administrator to join the Business Intelligence team at Beacon Medical Group. This is a permanent part‑time role of 16.5 hours per week with the following working pattern:
Mon: 08:30 – 17:15
Thu: 08:30 – 17:15

Key Responsibilities

• Run and manage your own QOF domain, ensuring all targets are met and in line with NHS guidance.
• Coordinate all aspects of QOF and similar schemes, keeping up to date with changes and business rules.
• Support patient care by ensuring checks are carried out promptly and patient needs are recorded accurately.
• Assist the Business Intelligence team with recall processes, audits, coding updates and reporting.
• Ensure QOF administration is carried out within the practice’s guidelines and policies.
• Prioritise your workload effectively against shifting deadlines, and maintain clear documentation.
• Contribute to the implementation of services, including confidentiality, equality, health & safety, and governance.

Pay Rate: £12.40 per hour
Contract Type: Permanent
Place of Work: Plympton Health Centre (occasionally required to visit other sites)
Accountable To: Operations Support Manager

Qualifications

• Good general standard of education
• NVQ Administration Level 3 or equivalent (or relevant experience)

Required Experience

• High‑volume office environment, working under pressure and tight deadlines
• Data entry/coding experience in a GP practice
• Knowledge of the Data Protection Act and its application in practice
• Understanding of databases, coding and data extraction for reporting
• Previous experience of clinical coding (minimum 2 years)
• Knowledge of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

Key Skills

• Computer literacy: Microsoft Word, Excel and SystmOne (read coding, electronic discharges, OOH reporting)
• Excellent organisational and time‑management abilities, with strong prioritisation skills
• Accurate data entry and keyboarding skills
• Effective oral and written communication
• Team‑player with flexible and proactive approach to work
• Strong interpersonal skills and customer focus
• Ability to work independently and under minimum supervision
• Knowledge of health & safety and confidentiality procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service (DBS) check.