Quality & Operational Systems Manager

Avante Care and Support Limited; Painter's Forstal; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Impactful digital transformation

Job summary

Avante Care & Support is seeking a Quality & Operational Systems Manager to lead the development and optimisation of our digital care platforms across Kent and South East London. The role blends system governance with hands-on delivery of improvements, training and stakeholder engagement.

You'll manage platforms including Nourish, Camascope, QCS and PowerBI, drive data-informed decisions and support the organisation's digital strategy while travelling across services as needed.

Qualifications

• Experience managing or implementing digital systems within health or social care.
• Strong project management and organisational skills.
• Excellent stakeholder engagement and communication skills.
• Experience managing multiple priorities and projects.
• Confidence analysing data and identifying opportunities for improvement.
• A passion for digital innovation and continuous improvement.
• Ability to work independently while collaborating effectively across teams.
• Experience with care technology platforms such as Nourish, Camascope, QCS or PowerBI would be advantageous, as would knowledge of CQC requirements and quality assurance processes.

Responsibilities

• Lead the development and optimisation of our operational and quality systems.
• Act as the organisation's subject matter expert for platforms including Nourish, Camascope, QCS, PowerBI and other care technologies.
• Manage supplier relationships and influence future product development.
• Deliver digital projects, new system implementations and technology improvements.
• Support colleagues through training, coaching and stakeholder engagement to maximise system adoption.
• Use data and system insight to improve quality, compliance and operational performance.
• Identify new technologies and innovative solutions that enhance resident outcomes and colleague experience.
• Contribute to Avante's Technology & Innovation Committee and help shape our future digital strategy.

Skills

Project management

Stakeholder engagement

Data analysis

Digital innovation

Multi-project handling

Independent working

Care technology familiarity

Tools

PowerBI

Nourish

Camascope

QCS

Job description

Quality & Operational Systems Manager Salary: £40,000 - £45,000 per annum (depending on experience) | Location: Hybrid - Regular travel across Kent & South East London Make technology matter where it matters most. At Avante Care & Support, we're passionate about creating vibrant communities where older people can live fulfilling lives. As a not-for-profit organisation, every investment we make goes back into improving the quality of care we provide.

What you'll be doing

• Lead the development and optimisation of our operational and quality systems.
• Act as the organisation's subject matter expert for platforms including Nourish, Camascope, QCS, PowerBI and other care technologies.
• Manage supplier relationships and influence future product development.
• Deliver digital projects, new system implementations and technology improvements.
• Support colleagues through training, coaching and stakeholder engagement to maximise system adoption.
• Use data and system insight to improve quality, compliance and operational performance.
• Identify new technologies and innovative solutions that enhance resident outcomes and colleague experience.
• Contribute to Avante's Technology & Innovation Committee and help shape our future digital strategy.

About you

• Experience managing or implementing digital systems within health or social care.
• Strong project management and organisational skills.
• Excellent stakeholder engagement and communication skills.
• Experience managing multiple priorities and projects.
• Confidence analysing data and identifying opportunities for improvement.
• A passion for digital innovation and continuous improvement.
• The ability to work independently while collaborating effectively across teams.
• Experience with care technology platforms such as Nourish, Camascope, QCS or PowerBI would be advantageous, as would knowledge of CQC requirements and quality assurance processes.

Why join Avante?

At Avante, you'll be joining an organisation that genuinely values innovation, collaboration and continuous improvement. You'll have the opportunity to influence how technology transforms care, work alongside passionate colleagues and contribute to projects that make a meaningful difference to the lives of older people.

We offer

• Salary of £40,000-£45,000 per annum (DOE)
• Hybrid working with flexibility.
• The opportunity to lead organisation-wide digital transformation initiatives.
• Ongoing professional development and support.
• A collaborative and values-driven culture.
• The chance to work with emerging technologies and shape future digital innovation.

Additional information

This is an essential car user role and regular travel across our services in Kent and South East London is required. The successful candidate will be subject to an Enhanced DBS check.