Digital Quality & Operations Lead (Care Tech)

Avante Care and Support Limited; Painter's Forstal; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Impactful digital transformation

Job summary

Avante Care & Support is seeking a Quality & Operational Systems Manager to lead the development and optimisation of our digital care platforms across Kent and South East London. The role blends system governance with hands-on delivery of improvements, training and stakeholder engagement.

You'll manage platforms including Nourish, Camascope, QCS and PowerBI, drive data-informed decisions and support the organisation's digital strategy while travelling across services as needed.

Qualifications

• Experience managing or implementing digital systems within health or social care.
• Strong project management and organisational skills.
• Excellent stakeholder engagement and communication skills.
• Experience managing multiple priorities and projects.
• Confidence analysing data and identifying opportunities for improvement.
• A passion for digital innovation and continuous improvement.
• Ability to work independently while collaborating effectively across teams.
• Experience with care technology platforms such as Nourish, Camascope, QCS or PowerBI would be advantageous, as would knowledge of CQC requirements and quality assurance processes.

Responsibilities

• Lead the development and optimisation of our operational and quality systems.
• Act as the organisation's subject matter expert for platforms including Nourish, Camascope, QCS, PowerBI and other care technologies.
• Manage supplier relationships and influence future product development.
• Deliver digital projects, new system implementations and technology improvements.
• Support colleagues through training, coaching and stakeholder engagement to maximise system adoption.
• Use data and system insight to improve quality, compliance and operational performance.
• Identify new technologies and innovative solutions that enhance resident outcomes and colleague experience.
• Contribute to Avante's Technology & Innovation Committee and help shape our future digital strategy.

Skills

Project management

Stakeholder engagement

Data analysis

Digital innovation

Multi-project handling

Independent working

Care technology familiarity

Tools

PowerBI

Nourish

Camascope

QCS

Job description

Avante Care & Support is seeking a Quality & Operational Systems Manager to lead the development and optimisation of our digital care platforms across Kent and South East London. The role blends system governance with hands-on delivery of improvements, training and stakeholder engagement.

You'll manage platforms including Nourish, Camascope, QCS and PowerBI, drive data-informed decisions and support the organisation's digital strategy while travelling across services as needed.