Quality Manager

Compass Associates; Croydon; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

28 days annual leave

Paid training and development

Blue Light Card discounts

Flexible working arrangements

Hybrid working model

Free breakfast every Wednesday

Complimentary drinks every Thursday

In-house challenges with gift cards

Job summary

Compass Associates is partnering with an NHS community services provider to appoint a Quality Manager. The role leads quality, governance and patient safety across multiple locations, partnering with the Medical Director and senior leadership to embed robust regulatory compliance and continuous improvement.

The post requires NHS experience, a degree or Level 7 qualification, and proven leadership in clinical governance.

Qualifications

• Minimum five years' NHS experience in clinical settings.
• Degree qualified or Level 7 qualification.
• Experience leading investigations, audits and quality improvement initiatives.
• Strong knowledge of HACCP, risk management and incident investigation methodologies.

Responsibilities

• Lead the organisation's quality, governance and patient safety agenda, ensuring services meet regulatory standards.
• Evaluate service quality and regulatory compliance through audits and assurance reviews.
• Develop and support the Quality Team with leadership and performance management.
• Oversee clinical governance systems, policy review and quality reporting.

Skills

NHS experience

Leadership

Quality governance

Patient safety

Regulatory compliance

Audits

Risk management

Incident investigations

Education

Degree level or Level 7 qualification

Job description

Quality Manager – NHS Community Services

Salary: Up to £55,000

Location: South London

Hybrid | Full-Time | Permanent

Quality Manager

Hybrid Working | Croydon, South London

Are you an experienced quality and governance leader with a passion for patient safety, continuous improvement and regulatory excellence?

Do you enjoy leading quality initiatives, driving governance standards and ensuring healthcare services consistently deliver outstanding patient care?

We are partnering with a specialist independent healthcare provider delivering NHS community services across London and the South East. As the organisation continues to grow, they are looking to strengthen their quality, governance and compliance functions through the appointment of a Quality Manager.

This is a senior leadership position providing strategic oversight of quality assurance, governance, patient safety and regulatory compliance. You will play a pivotal role in ensuring services remain safe, effective, caring, responsive and well-led, while helping to shape the organisation's future quality strategy and supporting its continued growth and development.

The Opportunity

As Quality Manager, you will provide strategic and operational leadership for quality, governance and patient safety across a growing provider of NHS community services. Working closely with the Medical Director and senior leadership team, you will lead the organisation's quality agenda, ensuring robust governance frameworks, regulatory compliance and continuous improvement activities are embedded across all service locations.

You will lead an established Quality Team while working closely with operational teams, commissioners and regulators to ensure services consistently demonstrate safe, effective, caring, responsive and well-led practice. With responsibility for quality strategy, clinical governance, patient safety and regulatory assurance, this role offers genuine scope to influence organisational performance and shape the future direction of quality across the business.

Key Responsibilities

• Lead the organisation's quality, governance and patient safety agenda, ensuring services consistently meet CQC Fundamental Standards, contractual requirements and regulatory expectations.
• Evaluate service quality and regulatory compliance through routine site visits, audits and assurance reviews.
• Manage, develop and support the Quality Team, providing leadership, performance management and development opportunities across the function.
• Oversee clinical governance systems, including audits, clinical effectiveness programmes, policy review, quality reporting and organisational assurance processes.
• Lead patient safety activities, including PSIRF implementation, incident management, investigations, learning responses, Duty of Candour compliance and risk reduction initiatives.
• Maintain oversight of complaints, safeguarding, health and safety, workforce compliance, risk registers and quality assurance processes, ensuring effective actions are implemented and sustained.
• Act as the organisational lead for CQC compliance and inspection readiness, coordinating regulatory inspections, commissioner reviews and improvement plans.

About You

• Minimum five years' NHS experience within a GP practice, hospital, community healthcare provider or care home environment
• Degree qualified or hold a Level 7 qualification
• Significant experience in quality, governance, patient safety or compliance roles within clinical settings
• Experience leading investigations, audits, quality improvement initiatives and assurance processes
• Sound knowledge of HACCP, risk management and incident investigation methodologies
• Proven leadership experience with the ability to develop, motivate and manage teams
• Excellent stakeholder management and communication skills
• Certification in quality management preferable

Salary & Benefits

• Basic salary of £55,000
• 28 days annual leave
• Paid training and development opportunities to support career progression
• Blue Light Card discounts
• Flexible working arrangements
• Free breakfast every Wednesday
• Complimentary drinks every Thursday
• In-house challenges with gift card rewards
• Hybrid working with approximately three days on-site and two days working from home

Location

Croydon | Hybrid Working

Commutable from Bromley, Sutton, Redhill, Reigate, Orpington, Caterham and the surrounding areas.

Three days based in the office with two days working from home, plus visits to clinic locations when required.

Referrals

We offer a £500 voucher for every successful recommendation or referral.