Quality Officer

Apply now!; Lockington; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Life assurance 4x salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato is a leading global 3PL provider; this role offers QA admin support to maintain GDP compliance and robust QMS processes across internal and supplier activities. You will help ensure audits are prepared, documents updated, and KPIs tracked.

You will coordinate QA scheduling, CAPA, change control, and supplier management while liaising with stakeholders to sustain high quality and regulatory readiness. A background with GDP, ISO 9001/13485 and SAP is beneficial.

Qualifications

• Experience in QA administration and QMS activities.
• Familiar with GDP, ISO 9001 and ISO 13485.
• Experience supporting audits and supplier management.

Responsibilities

• Provide QA support to ensure GDP and Arvato procedures are followed.
• Support QA scheduling of suppliers, internal audits and annual reviews.
• Maintain change control, deviation and CAPA records and effectiveness.
• Collate data for reports, KPIs and quality metrics.
• Assist client audits or regulatory inspections with document prep.
• Support Supplier Management verifications and audit actions.
• Aid QMS activities in line with GDP, ISO 9001 and ISO 13485.
• Liaise with stakeholders regarding QMS activities and non-conformities.
• Assist with client onboarding ensuring QMS compliance and SAP testing.

Skills

QA knowledge

Stakeholder liaison

Audit support

QMS documentation

Office applications

Tools

SAP

Electronic QMS

Temp monitoring portals

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Salary: Up to £42,000.00 depending upon experience.

Location: East Midlands Gateway with Travel to Kings Norton in Birmingham

Hours: 40 hours per week, Monday to Friday 8.30-17.00 (flex on start/ finish available)

You’ll assist the Quality department in supporting the Quality Management System (QMS) by providing efficiencies in administration and promoting continual compliance to regulatory and client requirements with the internal departments, and suppliers.

Your Tasks

• Provide QA support to internal departments to ensure activities are undertaken in compliance with GDP and Arvato procedures,
• Provide quality assurance support/ advice to operational departments in support of compliance to process.
• Initiate and maintain change control, deviation and Corrective and Preventative Action (CAPA) records ensuring effectiveness of activities proposed.
• Provide administrative support to QA scheduling of suppliers, internal audits, and annual reviews
• Collate data to be used in reports, investigations, key performance indicators (KPIs), and other quality metrics.
• Participate in the self-inspection audit programme when required by supporting the QA management team.
• Support Client audits and regulatory inspections by prepping documents and ensuring audit readiness by scheduling internal team prep.
• Support the Supplier Management process, including verifications, audit actions, and surveys.
• Aid as necessary, the Quality Management System in line with GDP, ISO 9001, and 13485.
• Liaise with internal and external stakeholders relating to QMS activities or non-compliance actions linked to co-ordinator tasks and build relationships and trust.
• Support client onboarding ensuring compliance with QMS activities including validation, SAP testing, and process walk-throughs.
• Support the ongoing compliance with the Arvato Global Quality system, and report KPIs into the Global QA team.
• Support product quality, process safety and complaint investigations.
• Complete QA review on inbound packs, return documentation, and temperature data management, ensuring documentation is completed to ALCOA principles and archived according to client requirements.

Qualifications

The ideal candidate will be organised, methodical, and can prioritise a busy workload and be able to liaise with stakeholders and customers of all levels.

• We are also looking for experience in:
• Quality administration; managing a busy mailbox, control of documents, scheduling, annual supplier/client audits, and information
• supporting QMS activities; Investigations, complaint management, gathering change control evidence, audit readiness, compiling KPIs, track completion to SLA
• and/or knowledge of Good Distribution Practice (GDP), ISO 9001, and ISO 13485 and systems such as SAP, electronic QMS, and temperature monitoring portals
• and competent with Office applications (Word, Excel, Visio, Projects etc)
• Previous quality assurance experience in Healthcare, medical devices/pharmaceuticals would be an advantage, but not essential.

Additional Information

25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days

A life assurance policy that pays out 4 x Salary

Employee Assistance Programme that provides you with confidential support, information, and advice to help you

Employee Discount Scheme through Benefit Hub

Job Segment: QA, Quality Assurance, Logistics, Supply Chain Manager, Supply Chain, Quality, Technology, Operations