Quality Officer

Arvato Ltd; Kegworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato Ltd in the United Kingdom is seeking a Quality Assurance Administrator to support the QMS and GDP compliance across internal departments, suppliers and client requirements. You will manage change control, CAPA records, supplier audits, KPI reporting and document control, while liaising with stakeholders at all levels.

Experience with SAP and electronic QMS is preferred. Joining Arvato means working in a collaborative, quality-focused environment with opportunities to influence processes

Qualifications

• Experience in QA administration and QA systems.
• Familiarity with GDP, ISO 9001 and ISO 13485 is advantageous.
• Ability to manage multiple audits and change control activities.

Responsibilities

• Provide QA support to ensure GDP and company procedures are followed.
• Initiate and maintain change control, deviations and CAPA records.
• Coordinate supplier audits and internal audits, and assist with annual reviews.
• Collate data for reports, KPIs and quality metrics.
• Support client audits and regulatory inspections with prepared documents.

Skills

QA administration

Document control

Audit support

CAPA & change control

KPIs & reporting

Stakeholder liaison

GDP / GDP awareness

Office software

Tools

SAP

Electronic QMS

Temperature monitoring portals

MS Office Suite

Job description

You'll assist the Quality department in supporting the Quality Management System (QMS) by providing efficiencies in administration and promoting continual compliance to regulatory and client requirements with the internal departments, and suppliers. Your Tasks

• Provide QA support to internal departments to ensure activities are undertaken in compliance with GDP and Arvato procedures,
• Provide quality assurance support/ advice to operational departments in support of compliance to process.
• Initiate and maintain change control, deviation and Corrective and Preventative Action (CAPA) records ensuring effectiveness of activities proposed.
• Provide administrative support to QA scheduling of suppliers, internal audits, and annual reviews
• Collate data to be used in reports, investigations, key performance indicators (KPIs), and other quality metrics.
• Participate in the self-inspection audit programme when required by supporting the QA management team.
• Support Client audits and regulatory inspections by prepping documents and ensuring audit readiness by scheduling internal team prep.
• Support the Supplier Management process, including verifications, audit actions, and surveys.
• Aid as necessary, the Quality Management System in line with GDP, ISO 9001, and 13485.
• Liaise with internal and external stakeholders relating to QMS activities or non-compliance actions linked to co-ordinator tasks and build relationships and trust.
• Support client onboarding ensuring compliance with QMS activities including validation, SAP testing, and process walk-throughs.
• Support the ongoing compliance with the Arvato Global Quality system, and report KPIs into the Global QA team.
• Support product quality, process safety and complaint investigations.
• Complete QA review on inbound packs, return documentation, and temperature data management, ensuring documentation is completed to ALCOA principles and archived according to client requirements.
• The ideal candidate will be organised, methodical, and can prioritise a busy workload and be able to liaise with stakeholders and customers of all levels.
• We are also looking for experience in:
• Quality administration; managing a busy mailbox, control of documents, scheduling, annual supplier/client audits, and information
• supporting QMS activities; Investigations, complaint management, gathering change control evidence, audit readiness, compiling KPIs, track completion to SLA
• and/or knowledge of Good Distribution Practice (GDP), ISO 9001, and ISO 13485 and systems such as SAP, electronic QMS, and temperature monitoring portals
• and competent with Office applications (Word, Excel, Visio, Projects etc)
• Previous quality assurance experience in Healthcare, medical devices/pharmaceuticals would be an advantage, but not essential.
• Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
• You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub