Quality Officer (GDP)

Adecco; West Midlands; On-site; GBP 28,000 - 42,000; Full time

Job summary

Adecco is seeking a Quality Officer to uphold QA processes, ensure GDP, and support audits across internal departments. You will maintain CAPA records and contribute to KPI reporting within a robust Quality Management System.

You will collaborate with cross-functional teams to prepare for client audits and regulatory inspections, supporting supplier management and non-conformance actions while aligning with GDP and ISO standards.

Qualifications

• Experience in quality administration including managing busy mailboxes, document control, scheduling, and audits.
• Support QMS activities: investigations, complaint management, gathering change control evidence, and compiling KPIs.
• Knowledge of GDP, ISO 9001, ISO 13485, with familiarity of SAP, electronic QMS, and temperature monitoring portals.
• Competency in Office applications (Word, Excel, Visio, Projects, etc.).

Responsibilities

• Provide QA support to internal departments, ensuring GDP and organisational procedures compliance.
• Maintain change control, deviation, and CAPA records to ensure effectiveness.
• Support scheduling suppliers, internal audits, and annual reviews within the QA framework.
• Collate data for reports, investigations, KPIs, and other quality metrics.
• Participate in self-inspection audit programme and assist QA management as needed.
• Prepare for client audits and regulatory inspections by organising documents and ensuring readiness.
• Support Supplier Management verifications, audit actions, and surveys.
• Maintain the Quality Management System in alignment with GDP, ISO 9001, ISO 13485.
• Build relationships with stakeholders related to QMS activities and non-compliance actions.
• Ensure QMS compliance during client onboarding including validation, SAP testing, and process walkthroughs.
• Report KPIs to Global QA and support ongoing compliance with Global Quality system.
• Oversee product quality, process safety, and complaint investigations.
• Complete QA reviews on inbound packs, return documentation, and temperature data management per ALCOA.

Skills

QA administration

Audit support

KPIs

Stakeholder liaison

SAP

Temperature monitoring

Excel

QMS alignment

Tools

SAP

QMS software

Temperature monitoring portals

Job description

Are you passionate about ensuring quality and compliance? Do you thrive in a dynamic environment where your organisational skills can shine? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Quality Officer to join their team and play a vital role in maintaining the highest standards of quality assurance.

Your Tasks:

As a Quality Officer, you will be the backbone of our quality assurance processes. Your responsibilities will include:

• Providing QA support to internal departments, ensuring compliance with Good Distribution Practise (GDP) and organisational procedures.
• Offering quality assurance advice to operational teams to enhance process compliance.
• Initiating and maintaining change control, deviation, and Corrective and Preventative Action (CAPA) records, ensuring effectiveness in proposed activities.
• Providing administrative support for scheduling suppliers, internal audits, and annual reviews within the QA framework.
• Collating data for reports, investigations, key performance indicators (KPIs), and other quality metrics.
• Participating in the self-inspection audit programme, assisting the QA management team as needed.
• Preparing for client audits and regulatory inspections by organising documents and ensuring internal team readiness.
• Supporting the Supplier Management process through verifications, audit actions, and surveys.
• Aiding in the upkeep of the Quality Management System in alignment with GDP, ISO 9001, and ISO 13485 standards.
• Building strong relationships with internal and external stakeholders related to QMS activities and non-compliance actions.
• Ensuring compliance with QMS activities during client onboarding, including validation, SAP testing, and process walkthroughs.
• Reporting KPIs to the Global QA team and supporting ongoing compliance with the Global Quality system.
• Overseeing product quality, process safety, and complaint investigations.
• Completing QA reviews on inbound packs, return documentation, and temperature data management, adhering to ALCOA principles.

Your Profile:

We are looking for someone who is organised, methodical, and adept at prioritising a busy workload. You should be comfortable liaising with stakeholders and customers at all levels.

Key Qualifications:

• Experience in quality administration, including managing busy mailboxes, document control, scheduling, and conducting audits.
• Proficiency in supporting QMS activities: investigations, complaint management, gathering change control evidence, and compiling KPIs.
• Knowledge of Good Distribution Practise (GDP), ISO 9001, and ISO 13485, along with familiarity with systems such as SAP, electronic QMS, and temperature monitoring portals.
• Competency in Office applications (Word, Excel, Visio, Projects, etc.).
• Previous experience in quality assurance within healthcare, medical devices, or pharmaceuticals is a plus, but not essential!

Why Join Our Client?

• Be part of a vibrant team dedicated to quality excellence.
• Opportunities for professional growth and development.
• Contribute to meaningful work that impacts lives.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.