Quality Manager, UK & Ireland

Zoetis; Exeter; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual leave

Employee assistance programme

Job summary

Zoetis seeks a UK Quality Manager to oversee the Quality Management System for UK & Ireland reference laboratories. Based at a UK site, some travel to Cork, Ireland will be required.

You will train staff on QMS, manage non-conforming events, CAPAs, and document control, and liaise with leaders across medical, customer service, and operations. The role emphasizes CAPA investigation, root cause analysis, and contribution to health and safety across labs, with data reporting and KPI management as

Qualifications

• Bachelor’s degree in a natural science is required.
• At least three years’ experience in Quality Assurance related role.
• Experience with Non-conforming Event Management, SOP/policy writing, quality metric development/reporting and internal auditing preferred.

Responsibilities

• Triaging, tracking and resolving reported non-conforming events - 40%.
• Training staff on Quality Management System and related quality topics - 10%.
• Compilation and reporting of quality & safety metrics - 15%.
• Internal auditing on location and travel to other UK/Ireland labs - 20%.
• Writing policies/SOPs and document control duties - 10%.
• Other duties as assigned - 5%.

Skills

Quality Assurance

Non-conforming Event Management

Internal Auditing

SOP/Policy Writing

CAPA Implementation

Training & Development

Microsoft Excel

Power BI

Education

Bachelor's degree in a natural science

ISO auditor certification

Tools

MediaLab

Microsoft Word

Microsoft Outlook

Job description

Role Description

Position summary

Position summary

Reporting to the Associate Director Reference Laboratories UK & Ireland, the UK Quality Manager will carry out the important role of overseeing the Quality Management System for the UK and Ireland reference laboratories. Based at one of the UK sites, the post holder will be required to travel to other sites to undertake duties, including Cork, Ireland.

Responsibilities will include training staff on the QMS and topics related to quality, non-conforming event (NCE) management, internal auditing, document control, policy/SOP writing, quality metric compilation/reporting, liaising with key leaders in other parts of the organization (e.g., medical, customer service, operations) and other quality related duties as assigned.

The non-conforming event management duties will include triaging and tracking reported non-conforming events and working with all levels of reference lab staff to ensure timely, appropriate and effective investigation and implementation of corrective/preventive actions (CAPAs).

The Quality Manager will carry out investigations and formulate/implement CAPAs for non-technical issues as assigned and work with technical staff to ensure appropriate issue resolution.

The role will also support in the management of Health and Safety across the reference laboratories, collating data and compiling management reports, document control, and assisting with root cause investigations in collaboration with relevant technical teams and leaders.

Position Responsibilities

• Triaging, tracking and resolving reported non-conforming events - 40%
• Training staff on Quality Management System and topics related to quality - 10%
• Compilation and reporting of quality & safety metrics - 15%
• Internal auditing, on location in base site and traveling to other UK and Ireland ZRL labs - 20%
• Writing policies/SOPs and Document Control Duties - 10%
• Other duties as assigned - 5%

Organisational Relationships

The Quality Manager will interact with the Quality Management Team (Associate Director of Operations, Heads of Laboratories, designated veterinary Pathologist), Heads of Laboratories, Laboratory Supervisors, other Operations leaders, customer service team, front line lab staff and colleagues on the Medical Team (including veterinary pathologists and other colleagues on the Quality Team).

Education & Experience

• A Bachelors degree in a natural science (biology, vet science, chemistry, biochemistry, etc) is required.
• At least one year on the bench in a veterinary or clinical laboratory required.
• At least three years’ experience in Quality Assurance related role required.
• Experience in Non-conforming Event Management (investigations, root cause analysis and CAPAs), SOP/policy writing, quality metric development/reporting and internal auditing preferred.
• Training in systems thinking and/or Just Culture preferred.
• Certification as ISO auditor and/or ASQ preferred.

Technical skills requirements

• Proficient in use of Microsoft Word, Excel, Outlook and internet required.

Preferred skills

• Experience configuring and using compliance software (MediaLab is utilized)
• Skilled in use of Excel, Power BI and/or other similar software to perform statistical analyses and produce metric reports and dashboards
• Internal auditing and delivering summary reports
• Skilled in relationship building and developing a rapport

Physical position requirements

• Onsite role with remote days possible.
• Sitting at computer for long periods of time.
• Standing for 1-2 hours when auditing or shadowing.

Travel requirements

15-25% (negotiable).

Contract & Working Hours

Full time

Why Join Zoetis?

• Innovative Science & Technology – Work with cutting-edge solutions that enhance animal health and well-being.
• Global Impact – Join a team that supports veterinarians, farmers, and pet owners worldwide.
• People-First Culture – Thrive in an environment that values diversity, growth, and work-life balance.
• Sustainability & Responsibility – Make a difference in a company committed to a healthier, more sustainable world.

Comprehensive Benefits

• Comprehensive Benefits – Enjoy life assurance, group income protection, and a robust pension plan with a generous company contribution.
• Health & Wellness – Benefit from private medical insurance, health assessments, dental insurance, and discounted gym memberships.
• Financial Security – Access mortgage advice, will writing services, and a share ownership plan with matching contributions.
• Work-Life Balance – Take advantage of paid annual leave to rest and recharge.
• Professional Growth – Enjoy industry-competitive salaries, merit-based salary progression, and a global performance bonus.
• Employee Support – Our Employee Assistance Programme offers counselling, welfare advice, and a 24-hour confidential helpline.

Our Core Beliefs

• Our Colleagues Make the Difference – We invest in our people and their growth.
• Always Do the Right Thing – Integrity and ethics guide everything we do.
• Customer Obsessed – We put our customers at the heart of our business.
• Run It Like You Own It – We take ownership and drive results.
• We Are One Zoetis – Collaboration makes us stronger.

Your passion for animals and science can shape the future.