Quality Officer

CVS Vets; Highweek; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

CVS Vets is seeking a Quality Officer to join the Quality team at the Axiom Veterinary Laboratory, Manor House, Newton Abbot, Devon, United Kingdom. The role focuses on maintaining ISO-aligned quality and coordinating audits, documentation, and improvements across two sites.

You will map equipment, calibrate monitors, perform internal audits, and drive continuous improvement while ensuring clear records and effective cross-team communication. Training is provided.

Qualifications

• Confident communicators able to share information clearly with colleagues at all levels.
• Organised and accurate in a fast-paced environment with deadlines.
• Energetic and proactive with attention to detail and initiative.
• Natural problem solvers comfortable working independently or with others.
• Multitaskers who maintain excellent SOP-compliant documentation.
• Tech-savvy with Microsoft 365 and related tools.
• Willing to travel to support two sites and audits as needed.

Responsibilities

• Map temperature controlled equipment and perform ongoing checks.
• Maintain and calibrate temperature monitoring equipment.
• Run a robust audit schedule across site and sister site when needed.
• Drive quality improvement and continual improvements to procedures.
• Investigate issues and implement corrective actions.
• Keep clear, accurate records and SOP-compliant documentation.
• Communicate with colleagues and departments to promote quality.

Skills

Confident communicators

Organised and accurate

Energetic and proactive

Natural problem solvers

Multitasker

Tech-savvy (MS 365)

Travel-friendly

Tools

Microsoft 365

Job description

Role Details: Quality Officer

Location:Axiom Veterinary Laboratory - Manor House, Newton Abbot, Devon, United Kingdom, TQ12 4PB

Contract:Permanent

Hours:40 hours per week

Shift Pattern:Monday - Friday, hours between 09.00 – 17.00

About Us

Axiom Veterinary Laboratory is a leader in providing high-quality diagnostic testing to the veterinary profession. We are proud to be accredited by UKAS to the internationally recognised ISO/IEC 17025:2017 standard.

We are looking for an enthusiastic individual to join our Quality Department, where you'll play a vital role in helping to maintain and improve systems and processes.

About CVS Vets

Joining a CVS Vets-owned company is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role

As a Quality Officer in our Quality team, you will be part of a small team dedicated to promoting quality and ensuring the high standards expected are continuously in place and improvements are sought at all times.

• Mapping of Temperature controlled equipment: Ongoing checks of any temperature controlled equipment.
• Equipment Maintenance & Calibrations: Ensuring all temperature monitoring equipment is calibrated and functioning within correct parameters for the tasks required.
• Auditing: There is a very robust and full audit schedule in place to check procedures, systems and processes throughout the site. We also audit occasionally at our sister site and may be required to do external audits.
• Quality Improvement: Our whole purpose is to look at how systems and processes can be improved and have a continual improvement of methodologies and procedures
• Problem Solving: A lot of the tasks require logical thinking and problem solving including completing investigations and putting improvements in place.
• Record Keeping: Maintaining clear and accurate records is key to this role and at the forefront of everything we do.
• Communication: Acting as a key liaison to ensure smooth information flow between colleagues, managers, and other departments and helping to promote Quality engagement on site.
• Awareness of and adherence to QMS policies, procedures and methods in accordance with EN ISO 17025:2017, including the regular review of documents and identification of any required updates.

We value effective communication and teamwork, and full training will be provided to help you excel in this role.

About You

We're looking for candidates who are:

• Confident Communicators: Able to share information clearly with colleagues at all levels and contribute positively to team discussions.
• Organised and Accurate: Capable of working efficiently in a fast paced environment where deadlines are key.
• Energetic and Proactive: Attentive to detail and eager to take initiative
• Natural Problem Solvers: Comfortable with both independent and collaborative work with a logical mind.
• Multitaskers: Able to manage multiple tasks while maintaining excellent documentation in line with SOPs and systems in place.
• Tech-Savvy: Competent with Microsoft 365
• Happy to travel: we work closely across two sites as a quality team and this requires visits to provide training and complete audits at times.

Whilst previous experience working in quality is advantageous, it is not required for this role as full training will be given.