Diagnostic Account Manager

Tech Sales Jobs; Cardiff; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Zoetis is seeking a Diagnostics Account Manager to support installation, adoption and utilisation of VetScan Point of Care analysers across Swansea, Cardiff, Cheltenham and Worcester. You will work with veterinary practices to integrate diagnostic solutions into daily workflows.

The role combines technical knowledge, training expertise and commercial awareness in a customer-facing, territory-based position with remote and on-site support.

Qualifications

• Customer-focused service skills with ability to follow processes and follow through.
• Experience in veterinary or medical clinical environments is preferred.
• Strong presentation skills and ability to explain technical information clearly.
• Good IT, written and spoken communication skills.
• Comfort with changing environments and learning on the job.

Responsibilities

• Provide in-clinic support for Zoetis Point of Care diagnostics and UK reference lab.
• Deliver a gold-standard onboarding process for new customers.
• Build and maintain relationships within a veterinary practice territory.
• Assist clinics with pre- and post-installation training and education.
• Provide remote and on-site problem solving with technical support teams.
• Collaborate across teams to maximise Zoetis portfolio value.

Skills

Customer focus

Training skills

Presentation skills

IT literacy

Commercial acumen

Diagnostics knowledge

Vet clinic ops

Animal health

Job description

Diagnostic Account Manager - Cardiff

Location: UK Field Force

Time Type: Full time

Job Description

Role Description

Diagnostics Account Manager

Territory: Swansea, Cardiff, Cheltenham, Worcester
Eligible postcodes: Candidates must live in an SA, CF, LD, HR, NP, DY, WR or GL postcode
Working style: Customer-facing territory role with remote and on-site support

Help veterinary practices deliver better diagnostic care

Zoetis is looking for a Diagnostics Account Manager to support the installation, adoption and utilisation of our VetScan Point of Care analysers, while also supporting our external laboratory business, VPG, now part of Zoetis.

This is an exciting opportunity for a customer-focused professional who understands veterinary or medical clinical environments and can confidently combine technical knowledge, training expertise and commercial awareness. You will work closely with veterinary practices across your assigned territory, helping them integrate diagnostic solutions into their day-to-day workflows and achieve the greatest value from the Zoetis Diagnostics portfolio.

The opportunity

Success in this role will be measured by your ability to:

• Provide in-clinic support to veterinary practices, with an emphasis on the implementation, adoption and utilisation of the Zoetis Point of Care Diagnostic offering and UK reference laboratory.


• Deliver a gold-standard onboarding process for new Zoetis Diagnostics customers.


• Build valued relationships within an assigned territory of veterinary clinics, achieving the goals and objectives of both Zoetis and our customers through the application of the Solution Selling model.


• Assist clinics with all aspects of pre- and post-installation training, operation, applications and education.


• Provide remote and on-site problem-solving and issue resolution for customers, working with our home-based technical support teams.


• Build strong and collaborative relationships with colleagues to ensure we deliver value by maximising the complete Zoetis portfolio.

What you’ll bring

The ideal candidate will be able to demonstrate:

• Customer-focused service skills, with the ability to follow processes, make appropriate decisions, prioritise effectively and ensure a high level of follow-through.


• A strong understanding of general medical or veterinary clinic operations, including diagnostic applications, training requirements and workflow processes.


• Strong presentation skills, with the ability to convey technical information clearly to others.


• Exceptional IT, written and spoken communication skills.


• Change agility and the confidence to adapt in a dynamic environment.


• Commercial acumen.


• Knowledge of diagnostic products, instrumentation and clinic processes.


• Basic knowledge of animal disease states.


• A willingness and commitment to ongoing professional development

Role requirements

• You must live within the territory (SA, CF, LD, HR, NP, DY, WR or GL postcode)


• Ideally, you will have three years of experience working in a veterinary or medical clinical setting.

Why this role matters

Every successful installation, confident user and well-supported clinic helps veterinary teams make informed decisions for their patients. As a Diagnostics Account Manager, you will be at the heart of that journey—bringing together technology, expertise and partnership to help practices improve the way they deliver care.

If you are technically confident, commercially aware and passionate about helping veterinary teams succeed, we would love to hear from you.

Join Zoetis and help make better diagnostic care possible, one practice at a time.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.