Quality Manager - SB24

OneCall24 Limited; United Kingdom; On-site; GBP 35,000 - 41,000; Full time

Job summary

Standby24 is seeking a Quality Manager to oversee mobilisation, implementation and ongoing quality assurance of complex care packages across England and Wales. You will work closely with the Registered Manager and Lead Clinical Nurse to uphold high standards of safety and quality.

The role includes initial assessments, person-centred care planning, audits and staff supervision, and you will participate in out-of-hours on-call to ensure service continuity.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent required.
• Minimum 2 years in a similar quality or care management role.
• Minimum 2 years supervising staff in health and social care.

Responsibilities

• Mobilise care packages from award to go-live with complete documentation.
• Conduct initial home visits and risk assessments; develop person-centred care plans.
• Audit care records, care plans, and training compliance for regulatory standards.
• Support line management of HCAs and participate in on-call rota.
• Attend MDT meetings and liaise with commissioners and health professionals.
• Ensure GDPR compliance and report breaches.

Skills

NVQ Level 3

Care quality management

Staff supervision

CQC compliance

Communication skills

Record keeping

Independent work

Education

NVQ Level 3 in Health & Social Care or equivalent

Job description

Job Title: Quality Manager

Location: United Kingdom (Field-based with travel to client care packages)

Salary: £35k - £41k (Dependent on Experience)

Contract Type: Permanent | Full-Time

Hours: Full-time, including participation in Out of Hours and Emergency On-Call Rota

Start Date: Immediate

About Standby24

Standby24 delivers specialist, outcome-focused community care across England and Wales, working in partnership with integrated care boards, case managers, local authorities and health boards, with services including crisis and discharge support, mental health, autism and learning disabilities, and long-term care.

About the Role

Standby24 is seeking an experienced and dedicated Quality Manager to oversee the mobilisation, implementation, and ongoing quality assurance of complex care packages.This role plays a vital part in ensuring that all services are delivered safely, effectively, and in accordance with CQC regulations and company standards.

As Quality Manager, you will be responsible for coordinating care package mobilisation from award stage through to service commencement, carrying out initial assessments, completing person-centred care plans, and ensuring compliance across all aspects of care delivery.Working closely with the Registered Manager and Lead Clinical Nurse, you will support continuous quality improvement while helping to maintain the highest standards of care.You will also participate in the out-of-hours and emergency on-call rota to ensure services remain responsive and well-led.

Key Responsibilities

• Mobilise new care packages from award stage to go-live, ensuring all required documentation is received and completed.
• Conduct initial home visits, internal and external risk assessments, and develop person-centred care plans.
• Complete regular care plan reviews and update documentation to ensure client's needs continue to be met.
• Carry out staff spot checks, supervisions, competency assessments, and team meetings in line with CQC and company requirements.
• Audit daily care records, care plans, risk assessments, and training compliance to ensure accuracy and regulatory compliance.
• Complete medication and manual handling competency assessments for care staff.
• Investigate, record, and elevate complaints, safeguarding concerns, incidents, and risks in accordance with company procedures.
• Attend multidisciplinary team (MDT) meetings and maintain effective communication with commissioners and healthcare professionals.
• Ensure GDPR compliance is maintained at all times and report any actual or potential breaches.
• Provide line management support and guidance to Healthcare Assistants (HCAs).
• Participate in the out-of-hours and emergency on-call rota to support service continuity.

Required Skills & Experience

Essential

• NVQ Level 3 in Health & Social Care or equivalent qualification.
• Minimum of 2 year's experience in a similar quality or care management role.
• At least 2 year's experience supervising staff within the health and social care sector.
• Strong understanding of CQC legislation and care sector compliance requirements.
• Excellent communication and stakeholder management skills.
• Good literacy and numeracy skills with the ability to maintain accurate records and reports.
• Ability to work independently and effectively manage multiple priorities.

Desired Competencies

• Resilience and the ability to maintain performance under pressure.
• Strong analytical thinking and problem-solving abilities.
• Excellent attention to detail and commitment to quality.
• Effective planning, organisation, and decision-making skills.
• Strong relationship-building and collaboration capabilities.
• High standards of integrity, professionalism, and customer service.
• Commitment to teamwork, diversity, and continuous improvement.

What We Offer

• Opportunity to play a key role in maintaining and enhancing quality standards across Standby24 services.
• Supportive and collaborative working environment.
• Professional development and career progression opportunities.
• Meaningful work that positively impacts the lives of service users and their families.
• Opportunity to contribute to a culture built on Integrity, Collaboration, Innovation, Excellence, and Sustainability.

Why Join Standby24?

At Standby24, quality care is at the heart of everything we do.We are committed to delivering outstanding outcomes for our clients while supporting and developing our employees.If you are a passionate quality professional with a strong understanding of compliance, person-centred care, and continuous improvement, we'd love to hear from you.

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