Field-Based Quality Manager | Care Compliance & QA

OneCall24 Limited; United Kingdom; On-site; GBP 35,000 - 41,000; Full time

Job summary

Standby24 is seeking a Quality Manager to oversee mobilisation, implementation and ongoing quality assurance of complex care packages across England and Wales. You will work closely with the Registered Manager and Lead Clinical Nurse to uphold high standards of safety and quality.

The role includes initial assessments, person-centred care planning, audits and staff supervision, and you will participate in out-of-hours on-call to ensure service continuity.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent required.
• Minimum 2 years in a similar quality or care management role.
• Minimum 2 years supervising staff in health and social care.

Responsibilities

• Mobilise care packages from award to go-live with complete documentation.
• Conduct initial home visits and risk assessments; develop person-centred care plans.
• Audit care records, care plans, and training compliance for regulatory standards.
• Support line management of HCAs and participate in on-call rota.
• Attend MDT meetings and liaise with commissioners and health professionals.
• Ensure GDPR compliance and report breaches.

Skills

NVQ Level 3

Care quality management

Staff supervision

CQC compliance

Communication skills

Record keeping

Independent work

Education

NVQ Level 3 in Health & Social Care or equivalent

Job description

Standby24 is seeking a Quality Manager to oversee mobilisation, implementation and ongoing quality assurance of complex care packages across England and Wales. You will work closely with the Registered Manager and Lead Clinical Nurse to uphold high standards of safety and quality.

The role includes initial assessments, person-centred care planning, audits and staff supervision, and you will participate in out-of-hours on-call to ensure service continuity.