Quality Manager - New Distribution Centre Lead

Marks & Spencer Plc; Lichfield; On-site; GBP 60,000 - 76,000; Full time

Benefits offered by this job

Colleague discount

Holiday allowance

Pension and life assurance

Induction and training

Employee discounts via M&S Choices

Job summary

Marks & Spencer Plc is opening a brand-new Lichfield Distribution Centre in early 2027 and recruiting a Quality Manager to build and lead our team from day one. This fast-paced logistics operation will receive, process and dispatch thousands of products daily.

You will set quality standards, coach the team, and drive a customer-first experience. We offer a strong benefits package including a colleague discount, pension and wellbeing support, with development opportunities in a diverse, inclusive

Qualifications

• Proven track record as Quality Manager with governance experience.
• Understanding of warehouse planning, inventory processes and quality standards.
• Experience leading and mentoring teams with clear direction.

Responsibilities

• Set standards for quality checks and criteria.
• Lead and coach team to meet SLAs and KPIs.
• Use customer feedback to drive a quality-first experience.
• Support ICQA analysts to identify root causes and implement corrective actions.
• Develop Quality tactical plan, procedures, policies and documentation.

Skills

Leadership

Quality Mgmt

Warehouse planning

ICQA analytics

Data analysis

Team mentoring

Documentation control

Tools

Warehouse Management/Control Systems

Reporting

Job description

Marks & Spencer Plc is opening a brand-new Lichfield Distribution Centre in early 2027 and recruiting a Quality Manager to build and lead our team from day one. This fast-paced logistics operation will receive, process and dispatch thousands of products daily.

You will set quality standards, coach the team, and drive a customer-first experience. We offer a strong benefits package including a colleague discount, pension and wellbeing support, with development opportunities in a diverse, inclusive