Quality Manager – Lichfield Distribution Centre

Marks and Spencer; Lichfield; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Colleague discount

Holiday allowance

Pension & life cover

Induction & training

MS Choices perks

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is opening a new Lichfield Distribution Centre in early 2027 and seeks a Quality Manager to lead from day one. You will set quality standards, drive a customer-first approach, and guide the ICQA team to investigate data and implement permanent corrective actions.

You will shape the quality tactical plan, governance, and documentation, ensuring compliance with site and corporate quality standards while supporting efficient warehouse operations.

Qualifications

• Proven track record as a Quality Manager focusing on process governance.
• Strong understanding of warehouse planning and inventory quality standards.
• Experience leading and mentoring teams with clear direction.

Responsibilities

• Set standards for quality checks and assessment criteria.
• Lead and motivate a team to meet SLAs and KPIs.
• Use customer feedback data to drive quality and customer-first experience.
• Support ICQA analysts to identify root causes and develop corrective actions.
• Develop quality tactical plans, procedures, and documentation.

Skills

Quality management

Team leadership

Warehouse operations

Root cause analysis

Data-driven decisions

Tools

WMS

Job description

We're excited to be opening our brand-new Lichfield Distribution Centre in early 2027 and are now recruiting a Quality Manager to help build and lead our team from day one!

All the details

A customer's shopping journey doesn't end in store, and neither does our brand. Behind every great customer experience is a world-class supply chain and our new Lichfield Distribution Centre will play a vital role in ensuring products reach our customers when and where they need them.

This isn't a store. It's a fast-paced logistics operation where thousands of products will be received, processed and dispatched every day. As we prepare to open the site, we're looking for passionate leaders who want to be part of something new and help shape its future success.

What You’ll Do

Your key accountabilities will include:

• Setting the standards for product quality checks and defining criteria of assessment
• Leading and motivating a team to deliver to agreed SLAs and KPIs - coaching and developing to help them be the best they can be
• Using internal and external Customer feedback data to help drive a Quality and Customer first experience across site
• Support ICQA analysts to investigate and interrogate data to identify root cause issues across the ICQA agenda, develop action plans to resolve issues, focussing on permanent corrective action
• Development of the Quality tactical plan & procedures, policies, documentation and document control

Who You Are

Your skills and experience will include:

• A proven track record as a Quality Manager focusing on quality of product, process compliance and governance rather than pure product quality
• A good understanding of warehouse planning, inventory processes and quality standards
• Experience of Warehouse Management/Control Systems and reporting
• Experience of leading and mentoring teams and providing them with clear direction through proactive engagement
• Highly organised with the ability to prioritise and an eye for detail

Please note that we will operate a random Drug & Alcohol testing Policy at Lichfield.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.