Quality Manager

Pertemps Black Country Perms; Wimblebury; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Pension: 5% employer contribution

Life Insurance: Four times annual base

25 days holiday per year

Job summary

Pertemps Black Country Perms is seeking a Quality Manager to lead quality across the business. You will own ISO management systems, supplier and customer quality, and drive continuous improvement. Cross-functional collaboration will ensure standards are applied and corrective actions prevent repeat issues.

Bring expertise in APQP, PPAP, FMEA, control plans and SPC, with a track record of reducing defects and costs. This permanent role offers a competitive salary and comprehensive benefits.

Qualifications

• Proven quality management experience in manufacturing or engineering.
• Experience with supplier and customer quality, audits, NCRs, and 8D investigations.
• Experience leading ISO 9001 and supporting ISO 14001 audits.
• Knowledge of APQP, PPAP, FMEA, control plans and SPC.

Responsibilities

• Supplier Quality: Manage supplier approval, audits, performance monitoring, non-conformances and improvement programmes.
• Customer Quality: Manage customer complaints, CCARs and NCRs, leading containment, root cause analysis and corrective actions through to verified closure.
• ISO Management Systems: Maintain and develop ISO 9001 and ISO 14001 systems, coordinate internal and external audits, and ensure findings are closed effectively.
• Quality Planning: Apply APQP, PPAP, FMEA, control plans and SPC to support product and process quality.
• Total Quality Management: Drive consistent processes and quality accountability across Purchasing, Sales, Finance, Warehouse, Production and support functions.
• Continuous Improvement: Monitor KPIs, analyse quality trends, report performance and lead improvement projects to reduce defects, costs and repeat issues.

Skills

Quality management

Supplier quality

Audits & NCRs

Problem solving

Communication

Engineering drawing interpretation

Education

Quality or engineering qualification

Job description

Quality Manager

£45,000-£50,000 per annum

Ready to take ownership of quality and make a real impact? We're looking for a driven Quality Manager to lead quality, strengthen supplier performance and drive continuous improvement across a manufacturing business. If you can challenge processes, solve problems and deliver lasting results, this is an opportunity to make your mark.

The Role:

You will lead quality across the business, taking ownership of ISO management systems, supplier and customer quality, internal processes and continuous improvement. Working cross-functionally, you will ensure standards are consistently applied, quality issues are resolved effectively and corrective actions prevent repeat failures.

Key Responsibilities

• Supplier Quality: Manage supplier approval, audits, performance monitoring, non-conformances and improvement programmes.
• Customer Quality: Manage customer complaints, CCARs and NCRs, leading containment, root cause analysis and corrective actions through to verified closure.
• ISO Management Systems: Maintain and develop ISO 9001 and ISO 14001 systems, coordinate internal and external audits, and ensure findings are closed effectively.
• Quality Planning: Apply APQP, PPAP, FMEA, control plans and statistical process control (SPC) to support product and process quality.
• Total Quality Management: Drive consistent processes and quality accountability across Purchasing, Sales, Finance, Warehouse, Production and support functions.
• Continuous Improvement: Monitor KPIs, analyse quality trends, report performance and lead improvement projects to reduce defects, costs and repeat issues.

Essential Skills and Experience

• Proven quality management experience within manufacturing, engineering or component supply.
• Practical experience in supplier and customer quality, audits, NCRs, 8D investigations and corrective actions.
• Experience managing ISO 9001 and supporting external audits, with working knowledge of ISO 14001.
• Knowledge of APQP, PPAP, FMEA, control plans and SPC.
• Ability to interpret engineering drawings, dimensions and tolerances.
• Strong problem-solving, organisational and communication skills, with the confidence to challenge suppliers and drive improvements.
• Desirable: Quality or engineering qualification, auditor training, automotive or international supplier experience, and knowledge of Lean or Six Sigma.

Hours and Benefits

• Monday-Thursday: 08:15-17:00
• Friday: 08:15-13:45
• Holiday: 25 days per year
• Pension: 5% employer contribution
• Life Insurance: Four times annual basic salary

If you're a proactive quality professional ready to take ownership, improve performance and embed a culture of continuous improvement, we'd like to hear from you