Quality, Information & Governance Coordinator

Ic24 Ltd; South Willesborough; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

NHS Pension Scheme

Additional annual leave

Enhanced family leave

Wellbeing benefits

Employee Assistance Programme

Professional development

Discount platform membership

Blue Light Card access

NHS Discounts

Job summary

Integrated Care 24 (IC24) is hiring an administrative governance co-ordinator to support quality, patient safety, risk and information governance functions in a fast-moving environment. You will manage meetings, records, and governance documentation while handling sensitive data with professionalism.

Location Ashford, Kent with hybrid working and a minimum of 2 days in the office. The role offers NHS Pension eligibility, generous leave, wellbeing benefits and ongoing professional development.

Qualifications

• Experience in an administrative, governance, quality or healthcare support role.
• Confident using systems to manage data, reports and documentation.
• Understands confidentiality and data protection.
• Strong organisational skills and ability to manage deadlines.
• Clear communicators and capable of stakeholder engagement.
• Experience producing notes and maintaining records.
• Excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams).

Responsibilities

• Coordinating QISG meetings, agendas, actions and documentation.
• Maintaining risk registers, complaints logs and governance trackers.
• Supporting incident, complaints and information request processes (including DSARs and RFIs).
• Producing reports and extracting data from governance systems (e.g. Ulysses).
• Supporting audits, inspections and quality assurance activity.
• Maintaining shared mailboxes and routing queries.
• Supporting the development and dissemination of learning from incidents and complaints.
• Assisting with DSPT and information governance compliance activity.
• Ensuring governance documents and archives are accurate, organised and accessible.

Skills

Administrative experience

Governance experience

Data management

Multitasking

Communication

Notes and reports

Tools

Microsoft Office

Job description

Integrated Care 24 (IC24) is hiring an administrative governance co-ordinator to support quality, patient safety, risk and information governance functions in a fast-moving environment. You will manage meetings, records, and governance documentation while handling sensitive data with professionalism.

Location Ashford, Kent with hybrid working and a minimum of 2 days in the office. The role offers NHS Pension eligibility, generous leave, wellbeing benefits and ongoing professional development.