Quality, Information, Safety and Governance (QISG) Co-ordinator

Integrated Care 24 Ltd; Ashford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

NHS pension scheme

Wellbeing benefits

Job summary

Integrated Care 24 Ltd sits at the heart of NHS services, providing governance and safety oversight. The Quality, Information, Safety and Governance Coordinator will ensure accurate records, support with incidents and information requests, and help maintain compliant processes across IC24's services.

The role demands meticulous organization in a fast-paced healthcare environment. The successful candidate will work closely with the QISG team, contribute to patient safety, and enjoy NHS pension

Qualifications

• Administrative and coordination support within QISG team.
• Maintaining accurate records and supporting governance processes.
• Handling incident, complaints and information requests with confidentiality.

Responsibilities

• Provide essential administrative support across QISG.
• Coordinate meetings and manage information requests.
• Support incident management and governance records.
• Assist with information requests in a timely manner.

Skills

Administrative support

Governance coordination

Attention to detail

Organizational skills

Education

Experience in healthcare admin (desirable)

Tools

Records management systems

Job description

Quality, Information, Safety and Governance Coordinator The Role Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly. As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance. Youll work closely with

colleagues across quality, patient safety, risk and information governance teams to ensure information is well manag

The Quality, Information, Safety and Governance (QISG) Co-ordinator at IC24 is crucial in maintaining the high standards of patient care through strong governance, accurate information, and efficient processes. The role involves providing administrative support, maintaining records, and assisting with incident management and information requests. The position requires organizational skills and the ability to work in a fast-paced environment, handling sensitive information while coordinating with various stakeholders. Experience in administrative roles within healthcare or governance settings is desirable. The position offers a salary of £26,000, NHS pension scheme opportunities, and several wellbeing benefits.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise focused on enhancing access to health and social care and reducing the demand on secondary care services. Serving over six million patients, IC24 provides a diverse range of services, including GP-led out-of-hours services, NHS 111, and primary and secondary care support. Committed to innovation and patient-focused care, IC24 aims to ensure high-quality services through effective governance and safe, well-managed processes. In line with its inclusive ethos, IC24 encourages applications from diverse communities and provides equal opportunities for all.