Quality Improvement Peer Support Worker

South West London and St George's Mental Health NHS Trust; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a dedicated team at a leading mental health trust, where you'll play a vital role in enhancing service user involvement in quality improvement initiatives. This position offers a unique opportunity to support a culture of continuous improvement while ensuring that the voices of those with lived experience are central to our work. Work alongside passionate professionals in a supportive environment that values flexibility and personal development. Be part of an organization committed to making life better for individuals facing mental health challenges, while enjoying a fulfilling work-life balance and opportunities for career advancement.

Benefits

Flexible Working Opportunities

Career Development

Inclusive Work Environment

Support for Personal Development

Qualifications

• Experience in project development and dealing with sensitive information.
• Lived experience of mental health issues is desirable.

Responsibilities

• Support the QII team in continuous improvement initiatives.
• Act as a resource for training and quality improvement projects.

Skills

Public Speaking

Project Development

Quality Improvement Methodology

Multi-tasking

IT Systems Knowledge

Education

Degree Level Education or Equivalent Experience

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Site Tolworth Hospital Town Surbiton Salary £20,172 - £25,173 per annum inclusive of outer London HCAS Salary period Yearly Closing 29/01/2025 23:59 Interview date 16/02/2025

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Job overview

This is an exciting opportunity for someone to join a busy and friendly team to build upon the current service user and care involvement in our quality improvement work. This role is crucial to ensure we are delivering services that include service users and carers to help design and evaluate projects and services.

Career Progression pathways and development opportunities:

The successful candidate will be encouraged to attend all levels of QI training and coaching courses, and the opportunity to join the SLP QSIR faculty and support the facilitation of the Trust’s Psychological Safety programme. Continuous learning and personal growth are very much supported.

Main duties of the job

The postholder will support the QII team to bring a culture of continuous improvement specifically the voice of experts by experience. This will see the postholder embedded in the QII team which will bring significant support and opportunities to stretch themselves.

The role will entail training and acting as a source of expertise to improvement work. The ambition is to improve the number of projects and pieces of work that has experts by experience co-deigning and co-facilitating to promote the experience and voice of those who use our services.

We are proud to offer agile and flexible working opportunities as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 08:00 to 18:00, giving you the very best of good work life balance.

Working for our organisation

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

The role will entail travelling across all Trust sites.

Detailed job description and main responsibilities

• The postholder will support the training offer, specifically our Service User and Carer training package.
• Ensure that service user and carer experience is sought and used to drive improvements.
• To act as an internal resource that bridges the QII team and Involvement.
• To act as a resource to bring in external resources and training as required.
• Contribute to quality improvement projects, bringing an expert by experience perspective.

Person specification

Experience

• Experience of being part of a team developing a project or service.
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Lived experience of mental health issues or caring for a person with mental health issues.
• Experience of positively sharing your own life experiences, personal experience of mental health issues with service users, carers and professionals.
• Experience of QII methodology, terminology and Life QI platforms.
• Experience of using recovery approach when working with individuals and teams.
• Previous experience of using peer support.

Training & Qualifications

• Evidence of degree level education or equivalent work experience.
• Undertake or willing to undertake Quality Improvement training.
• Commitment to obtain further underpinning knowledge of QI through work based learning.
• Evidence of ongoing personal development.
• Recent experience of working in the mental health sector.

Knowledge & Skills

• Experience of working with a range of different people with varying backgrounds.
• Experience of public speaking and delivering presentations.
• Ability to work under pressure in a busy working environment and able to multi-task.
• Knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
• To contribute to training packages.

At South West London St George's Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

• BME (Evolve) Staff Network.
• DiverseAbility.
• Mental Health Staff Forum.
• Women's Staff Network.
• LGBTQIA+.

We are committed to supporting the Armed Forces Community and have signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received.
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system.
• That should you not have heard from us within three weeks from the closing date your application has not been successful.
• That priority consideration for applications may be given to at-risk NHS employees.
• That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
• That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles).
• That we are a smoke-free Trust.

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