Healthcare Support Worker /Health care assistant

Lewisham and Greenwich NHS Trust; London; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Healthcare Support Worker to join their Outpatient Nursing Team. This role offers an exciting opportunity to support patients in a dynamic environment, working closely with multidisciplinary teams across various specialties. The successful candidate will be responsible for delivering high-quality care, performing essential medical tasks, and ensuring patient safety. Join a team that values engagement, diversity, and inclusion, where you can make a real difference in the lives of patients. If you are passionate about healthcare and eager to develop your skills, this is the perfect opportunity for you.

Qualifications

• Vocational qualification at level III or equivalent experience required.
• Care Certificate attainment is essential.

Responsibilities

• Support patients during clinical procedures and assist clinicians.
• Conduct observations and report findings to medical staff.
• Ensure a safe environment and maintain equipment.

Skills

Effective communication

Patient care

Phlebotomy

Urinalysis

Team collaboration

Education

Vocational qualification at level III

Care Certificate

Job description

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Job Summary

We are looking for an enthusiastic Band 3 Health Care Support Worker (HCSW) to join our Outpatient Nursing Team at Lewisham Hospital.

Job Summary

We are looking for an enthusiastic Band 3 Health Care Support Worker (HCSW) to join our Outpatient Nursing Team at Lewisham Hospital.

The job is full-time (37.5 hours per week), Mondays to Fridays, with no weekends or bank holidays.

The HCSW will work within the outpatient clinics to deliver care to patients coming from home or nursing care homes. The successful candidate will work as part of a multi-disciplinary team supporting a wide range of specialities: rheumatology, cardiology, nephrology, haematology, gastroenterology, endocrinology, neurology teams to name a few.

Please note that you must have a Care Certificate issued by an NHS Trust.

Main duties of the job

Moving and handling: transferring patients on wheelchairs to X-ray, scans, transport, giving care to patients on trolley waiting to be seen by doctors in OPD.

Breath test: analysing and providing information about the digestion of certain sugars or carbohydrates to help diagnose common digestive problems, including SIBO, IBS and lactose intolerance.

FibroScan: FibroScan is a non-invasive test that helps assess the health of your liver. Specifically, it uses ultrasound technology to determine the degree of fibrosis or scarring that may be present in your liver from various liver diseases or conditions.

Undertaking urinalysis

Chaperoning: Chaperone patients during examinations/procedures during intimate examinations.

Support patients and assist clinicians during clinicalprocedures such as haemorrhoid banding.

Phlebotomy: Perform venepuncture as instructed (following successful completion of training course).

About Us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream
  
  

Date posted

23 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-AJ6703

Job locations

Waldron Health Centre

Amersham Vale

London

SE14 6LD

Job Description

Job responsibilities

Patients' assessment observations and recording/reporting findings to the doctor/nurse attending the clinic: Temperature Pulse Blood Pressure manual and electronic Respirations Oxygen saturation levels Check and use trust blood glucose monitoring equipment to measure and record patients blood sugar following appropriate training. Weighing patients

Undertake urinalysis Obtain Mid Stream Urine specimens and Catheter Specimens of Urine Undertake Pregnancy testing (urine only) and report findings Collect specimens via invasive swabs as and when requested by a clinician; i.e., urine, faeces, sputum and wound. Pack and labelsame

Contribute to the provision of a safe environment for patients by: Ensuring departmental equipment is cleaned and well maintained and report any repairs required in line with Trust policy. Adhering to any patient isolation requirements Safely disposing of blood and blood products, and sharps Cleaning up spillages,

Support effective communication by: Answering telephone and personal enquiries in a clear, polite and professional manner, taking messages and referring call or enquiriesas appropriate, ensuring strict confidentiality at all times in line with trust policy. Participating in meetings as required. Supporting the transfer of patients to other wards and departments with the appropriate documentation. Communication with patients about the times of tests appointments. Preparation of medical notes for outpatient appointment, in line with trust policy, as and when provided. Provide clear verbal updates to members of the multi-disciplinary team relating to patient care.

Support the general day to day administration of the area by: Putting away stock items when delivered to the area. Reporting and recording any potential hazards and equipment repairs. Order leaflets/stationery as required, keeping leaflet racks tidy and with up to date leaflets Restocking of medicine cupboards in clinical rooms and ensuring stock levels maintained Ensure all clinical trollies and clinical areas are well stocked to agreed stock levels Responsible for monitoring fridge temperaturesGeneral cleaning of equipment, work area, order resources, stocking and replenishing, transferring patients to transport lounge, managing notes and maintaining patients confidential information, safeguarding our patients and escalating concerns etc..

Responsibilities

Job description Job responsibilities

Patients' assessment observations and recording/reporting findings to the doctor/nurse attending the clinic: Temperature Pulse Blood Pressure manual and electronic Respirations Oxygen saturation levels Check and use trust blood glucose monitoring equipment to measure and record patients blood sugar following appropriate training. Weighing patients

Undertake urinalysis Obtain Mid Stream Urine specimens and Catheter Specimens of Urine Undertake Pregnancy testing (urine only) and report findings Collect specimens via invasive swabs as and when requested by a clinician; i.e., urine, faeces, sputum and wound. Pack and labelsame

Contribute to the provision of a safe environment for patients by: Ensuring departmental equipment is cleaned and well maintained and report any repairs required in line with Trust policy. Adhering to any patient isolation requirements Safely disposing of blood and blood products, and sharps Cleaning up spillages,

Support effective communication by: Answering telephone and personal enquiries in a clear, polite and professional manner, taking messages and referring call or enquiriesas appropriate, ensuring strict confidentiality at all times in line with trust policy. Participating in meetings as required. Supporting the transfer of patients to other wards and departments with the appropriate documentation. Communication with patients about the times of tests appointments. Preparation of medical notes for outpatient appointment, in line with trust policy, as and when provided. Provide clear verbal updates to members of the multi-disciplinary team relating to patient care.

Support the general day to day administration of the area by: Putting away stock items when delivered to the area. Reporting and recording any potential hazards and equipment repairs. Order leaflets/stationery as required, keeping leaflet racks tidy and with up to date leaflets Restocking of medicine cupboards in clinical rooms and ensuring stock levels maintained Ensure all clinical trollies and clinical areas are well stocked to agreed stock levels Responsible for monitoring fridge temperaturesGeneral cleaning of equipment, work area, order resources, stocking and replenishing, transferring patients to transport lounge, managing notes and maintaining patients confidential information, safeguarding our patients and escalating concerns etc..

Person Specification

Qualifications

Qualifications and Training Essential

• Vocational qualification at level III qualification or equivalent relevant experience (gained by on-the-job learning) and short courses.
• Care Certificate attainment
• Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
  
  

Experience Essential

• Experience of dealing with the general public.
• Experience of working in a health or social care environment.
  
  

Knowledge and skills Essential

• Ability to communicate clearly and effectively.
• Ability to follow a clear instruction and feed back to senior staff.
• Good observation skills and recognition of the importance of reporting
• Ability to carry out assigned tasks effectively in a busy environment.
• Able to prioritise and meet deadlines.
• Ability to work as part of a team, as well as on own initiative.
• Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.
  
  

Personal Qualities and Skills Essential

• Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
• Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
• Ability to work with people and as part of a multidisciplinary team.
• Caring, compassionate and empathetic disposition
  
  

Person Specification Qualifications and Training Essential

• Vocational qualification at level III qualification or equivalent relevant experience (gained by on-the-job learning) and short courses.
• Care Certificate attainment
• Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
  
  

Experience Essential

• Experience of dealing with the general public.
• Experience of working in a health or social care environment.
  
  

Knowledge and skills Essential

• Ability to communicate clearly and effectively.
• Ability to follow a clear instruction and feed back to senior staff.
• Good observation skills and recognition of the importance of reporting
• Ability to carry out assigned tasks effectively in a busy environment.
• Able to prioritise and meet deadlines.
• Ability to work as part of a team, as well as on own initiative.
• Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.
  
  

Personal Qualities and Skills Essential

• Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
• Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
• Ability to work with people and as part of a multidisciplinary team.
• Caring, compassionate and empathetic disposition
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Waldron Health Centre

Amersham Vale

London

SE14 6LD

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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