QUALITY & ENVIRONMENTAL MANAGER

Gerflor; Macclesfield; Hybrid; GBP 52,000 - 80,000; Full time

Job summary

A reputable company in the UK is looking for a Quality & Environmental Manager to oversee the management and compliance of quality and environmental systems across multiple sites. The role involves conducting audits, setting KPIs for customer satisfaction, and leading initiatives related to sustainability and carbon reduction. The successful candidate will contribute to the continuous improvement of the organization while ensuring adherence to ISO 9001 and ISO 14001 standards.

Qualifications

• Manage and continually develop documented QMS/EMS systems.
• Conduct internal and external audits.
• Deliver quality and environmental training programmes.

Responsibilities

• Maintain QMS/EMS systems to ISO standards.
• Ensure compliance with legislation and best practices.
• Lead waste reduction and carbon reduction initiatives.
• Set and monitor KPIs to enhance customer satisfaction.
• Deliver quality and environmental training programmes.
• Lead monthly review meetings to drive continuous improvement.
• Manage the customer complaints system and ensure timely investigations.
• Oversee improvement projects including waste and carbon reduction initiatives.
• Provide regular reporting to Senior Management.

Skills

ISO 9001 compliance

ISO 14001 compliance

Audit management

KPI monitoring

Project management

Job description

Due to our ongoing success, we now have a vacancy for a

QUALITY & ENVIRONMENTAL MANAGER

Based at Springbank site, Macclesfield SK11 0TA

Job Type: Permanent – (Full‑time 38.5 hours per week)

This key role will ensure our Quality and Environmental Management Systems (QMS/EMS) are managed, monitored, developed and maintained to the highest standards across the business. You will play a central part in fostering a culture of continuous improvement, supporting our sustainability objectives and helping achieve the highest level of customer satisfaction. The position will also coordinate future strategic initiatives relating to sustainability and carbon reduction.

Main Areas of Responsibility

• Maintain and continually develop the documented QMS/EMS systems, ensuring certification to ISO 9001 and ISO 14001 is upheld across all four Cheshire sites.
• Ensure compliance with current legislation and best practice, raising any changes with the relevant Director.
• Conduct monthly and annual internal and external audits.
• Set and monitor KPIs to enhance customer satisfaction.
• Ensure consistency of quality and environmental standards across all business functions.
• Deliver relevant quality and environmental training programmes.
• Provide timely responses to customer information requests.
• Attend and/or chair monthly review meetings to drive continuous improvement.
• Manage the customer complaints system, ensuring departments investigate issues promptly.
• Lead project activity aimed at improving business performance, including waste reduction, carbon reduction, recycling initiatives and customer claims.
• Oversee performance management of the QMS/EMS and provide regular reporting to Senior Management.