Quality Coordinator

B. Braun Melsungen AG; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Quality Coordinator to join their team in Sheffield. This role offers a unique blend of responsibilities, including providing exceptional customer service, managing quality complaints, and ensuring compliance with industry standards. You'll be part of a company that values trust and transparency, contributing to healthcare improvements worldwide. With a hybrid working model and a supportive environment, this opportunity is perfect for those who thrive in diverse roles and are passionate about making a difference in the healthcare sector.

Benefits

27 days annual leave plus bank holidays

Discretionary annual bonus scheme

3x Salary life assurance

Enhanced sick pay

Private medical insurance

Health and wellbeing programme

Employee assistance programme

Qualifications

• Experience in customer service and administration.
• Ability to handle large boxes and lift items up to 16kg.

Responsibilities

• Processing quality complaints within company guidelines.
• Providing ongoing support and updates to customers.
• Packaging products and coordinating their return.

Skills

Customer Service

Administration

Attention to Detail

Stakeholder Liaising

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Quality Coordinator

Company: B. Braun Medical Ltd.

Job Location: GB-Sheffield (Thorncliffe Park)

Functional Area: Regulatory Affairs

Working Model: Hybrid

Requisition ID: 4658

Following a recent internal promotion, we are excited to be recruiting for a Quality Coordinator. In this varied role, you’ll be providing excellent customer service to both patients and healthcare professionals, carrying out administration to meet industry standards and will also spend one day a week be packaging and posting items from our onsite distribution centre.

If you’re looking for a something with diverse responsibilities, this is a great role for you!

• Job Title: Quality Coordinator
• Location: Chapeltown, Sheffield, S35 2PW
• Working Hours: 37.5 hours, Monday to Friday
• Contract: Permanent

Your main responsibilities:

• Processing quality complaints within company guidelines
• Arranging the collection of samples and products
• Providing ongoing support and updates to customers
• Packaging products and coordinating their return to manufacturers/customers
• Chasing manufacturers for any outstanding tasks and reports
• Sending closeout letters to customers
• Ensuring the systems are up to date at all times

What you need to succeed:

• Experience in and a passion for customer service
• An empathetic and supportive approach
• Administration experience and excellent attention to detail
• Confidence liaising with stakeholders of all levels
• The ability to handle large boxes and lift items of up to 16kg

What you get in return:

• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• 3x Salary life assurance
• Enhanced sick pay and family friendly payments
• Private medical insurance
• Health an wellbeing programme
• Employee assistance programme
• And much more…

Apply now! We look forward to receiving your application! #WeAreTeamBB

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.

B. Braun Medical Ltd.|Heather Holden|[e-mail]