Quality & Complaints Specialist (12-Month Contract)

HAND Enterprise Solutions LTD.; Stafford; On-site; GBP 25,000 - 31,000; Full time

Job summary

HAND Enterprise Solutions LTD is seeking a Quality & Complaints Handler in Stone, Staffordshire, on a 12-month fixed-term contract. The role focuses on managing complaints, conducting investigations, and drafting professional responses to support service quality.

The successful candidate will work with internal teams to gather information, monitor trends, and ensure accurate record-keeping. This is a full-time, on-site position offering valuable experience within a reputable, growing

Qualifications

• At least 2 years' experience handling complaints in a customer-focused environment.
• Excellent written and verbal communication skills.
• Strong investigative and problem-solving abilities.
• Ability to remain professional, empathetic, and calm under pressure.
• Excellent attention to detail and organisational skills.
• Experience working within a regulated, quality-driven, or customer service environment is desirable.

Responsibilities

• Managing customer complaints from receipt through to resolution.
• Conducting thorough investigations and identifying root causes.
• Drafting clear, professional written responses.
• Liaising with internal departments to gather information and progress cases.
• Monitoring complaint trends and recommending service improvements.
• Supporting quality assurance activities and compliance processes.
• Maintaining accurate records and producing reports where required.

Skills

Excellent communication

Problem-solving

Attention to detail

Organisational skills

Calm under pressure

Job description

HAND Enterprise Solutions LTD is seeking a Quality & Complaints Handler in Stone, Staffordshire, on a 12-month fixed-term contract. The role focuses on managing complaints, conducting investigations, and drafting professional responses to support service quality.

The successful candidate will work with internal teams to gather information, monitor trends, and ensure accurate record-keeping. This is a full-time, on-site position offering valuable experience within a reputable, growing