Complaints Investigation & Policy Specialist

Essential Employment; Loughborough; On-site; GBP 22,000 - 30,000; Full time

Job summary

Essential Employment is seeking a Complaints Investigation Officer in Loughborough for a temporary assignment. The role pays £18.96 per hour (PAYE) and involves collating customer feedback to drive service improvements, while acting as the first point of contact for the Corporate Complaint Policy.

The post requires timely, high-quality responses and guidance on insurance arrangements as needed. The successful candidate will support risk management activities and ensure the delivery of an

Qualifications

• Experience in complaints investigation and policy administration.
• Ability to collate and present customer feedback and insights.
• Strong written and verbal communication with attention to quality and timeliness.

Responsibilities

• Collate and present customer feedback and insight to improve service processes.
• Administer the Corporate Complaints Policy and ensure timely, quality responses to complaints.
• Provide guidance on insurance arrangements and assist with risk management framework elements.

Job description

Essential Employment is seeking a Complaints Investigation Officer in Loughborough for a temporary assignment. The role pays £18.96 per hour (PAYE) and involves collating customer feedback to drive service improvements, while acting as the first point of contact for the Corporate Complaint Policy.

The post requires timely, high-quality responses and guidance on insurance arrangements as needed. The successful candidate will support risk management activities and ensure the delivery of an