Complaints Handler

Confidential; Stone; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,000

Full-time position

12-month fixed-term contract

Based in Stone, Staffordshire

Impact on customer experience

Job summary

Confidential in Stone, Staffordshire is recruiting a Complaints Handler on a 12-month fixed-term contract. The role focuses on customer service, quality standards, and complaint resolution.

You will manage complaints from receipt to resolution, investigate root causes, draft clear responses, and coordinate with internal teams to improve service quality.

Ideal candidates have at least 2 years of experience handling complaints and strong communication, with an eye for detail and compliance.

Qualifications

• At least 2 years' experience handling complaints in a customer-focused environment.
• Excellent written and verbal communication skills.
• Strong investigative and problem-solving abilities.
• Ability to remain professional, empathetic and calm under pressure.
• Excellent attention to detail and organisational skills.

Responsibilities

• Managing customer complaints from receipt through to resolution
• Conducting thorough investigations and identifying root causes
• Drafting clear, professional written responses
• Liaising with internal departments to gather information and progress cases
• Monitoring complaint trends and recommending service improvements
• Supporting quality assurance activities and compliance processes
• Maintaining accurate records and producing reports where required

Skills

Experience handling complaints

Excellent written and verbal skills

Investigative and problem-solving

Professional, empathetic underpressure

Attention to detail & organisation

Job description

Complaints Handler

Stone, Staffordshire £28,000 Full-Time 12-Month Fixed-Term Contract

Are you an experienced Complaints Handler looking for your next challenge?

Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Handler on a 12-month fixed-term contract.

This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.

Key Responsibilities

• Managing customer complaints from receipt through to resolution
• Conducting thorough investigations and identifying root causes
• Drafting clear, professional written responses
• Liaising with internal departments to gather information and progress cases
• Monitoring complaint trends and recommending service improvements
• Supporting quality assurance activities and compliance processes
• Maintaining accurate records and producing reports where required

About You

• At least 2 years' experience handling complaints in a customer-focused environment
• Excellent written and verbal communication skills
• Strong investigative and problem-solving abilities
• Ability to remain professional, empathetic, and calm under pressure
• Excellent attention to detail and organisational skills
• Experience working within a regulated, quality-driven, or customer service environment is desirable

What's On Offer?

• Salary of £28,000
• Full-time position
• 12-month fixed-term contract
• Based in Stone, Staffordshire
• Opportunity to join a supportive and established business
• A role where you can make a genuine impact on customer experience and service quality