Complaints Handler

HAND Enterprise Solutions LTD.; Stafford; On-site; GBP 25,000 - 31,000; Full time

Job summary

HAND Enterprise Solutions LTD is seeking a Quality & Complaints Handler in Stone, Staffordshire, on a 12-month fixed-term contract. The role focuses on managing complaints, conducting investigations, and drafting professional responses to support service quality.

The successful candidate will work with internal teams to gather information, monitor trends, and ensure accurate record-keeping. This is a full-time, on-site position offering valuable experience within a reputable, growing

Qualifications

• At least 2 years' experience handling complaints in a customer-focused environment.
• Excellent written and verbal communication skills.
• Strong investigative and problem-solving abilities.
• Ability to remain professional, empathetic, and calm under pressure.
• Excellent attention to detail and organisational skills.
• Experience working within a regulated, quality-driven, or customer service environment is desirable.

Responsibilities

• Managing customer complaints from receipt through to resolution.
• Conducting thorough investigations and identifying root causes.
• Drafting clear, professional written responses.
• Liaising with internal departments to gather information and progress cases.
• Monitoring complaint trends and recommending service improvements.
• Supporting quality assurance activities and compliance processes.
• Maintaining accurate records and producing reports where required.

Skills

Excellent communication

Problem-solving

Attention to detail

Organisational skills

Calm under pressure

Job description

Stone, Staffordshire | £28,000 | Full-Time | 12-Month Fixed-Term Contract

Are you an experienced Complaints Handler looking for your next challenge? Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Handler on a 12-month fixed-term contract.

This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.

Key Responsibilities

• Managing customer complaints from receipt through to resolution
• Conducting thorough investigations and identifying root causes
• Drafting clear, professional written responses
• Liaising with internal departments to gather information and progress cases
• Monitoring complaint trends and recommending service improvements
• Supporting quality assurance activities and compliance processes
• Maintaining accurate records and producing reports where required

About You

• At least 2 years' experience handling complaints in a customer-focused environment
• Excellent written and verbal communication skills
• Strong investigative and problem-solving abilities
• Ability to remain professional, empathetic, and calm under pressure
• Excellent attention to detail and organisational skills
• Experience working within a regulated, quality-driven, or customer service environment is desirable

What's On Offer?

• Salary of £28,000
• Full-time position
• 12-month fixed-term contract
• Based in Stone, Staffordshire
• Opportunity to join a supportive and established business
• A role where you can make a genuine impact on customer experience and service quality

If you have the experience, attention to detail, and customer-focused approach needed to succeed in this role, we'd love to hear from you.