Quality & Buisness Improvement Manager

Costain Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading infrastructure solutions company seeks a Quality and Business Improvement Manager in Greater London to enhance delivery excellence and ensure compliance. The role involves engaging stakeholders, driving productivity improvement, and promoting a culture of continuous improvement across projects. Candidates should possess a strong background in quality management, leadership capabilities, and a relevant qualification. This position offers an opportunity to contribute to transformative infrastructure projects with a focus on excellence.

Qualifications

• Strong understanding of Quality and Handover Management.
• Ability to produce business improvement plans and quality-related documents.
• Knowledge of industry best practices in UK infrastructure.

Responsibilities

• Engage senior stakeholders and review productivity planning.
• Drive a delivery quality excellence culture.
• Ensure compliance with quality requirements and robust evidencing.

Skills

Quality Management

Leadership

Communication

Conflict Management

Analytical Skills

Stakeholder Engagement

Education

Chartered Member of the CQI

Professional qualification or degree in relevant field

Job description

HS2 Rail Systems Package 2 involves the design, supply, build, testing and commissioning of all tunnel and lineside M&E systems between London and Birmingham. Scope of works includes installation of tunnel ventilation, cable management, containment and earthing, fire suppression systems, LV distribution and tunnel lighting, cross passage doors, earthing & bonding, points heating, junction lighting and power installation. Costain will be prime contractor, delivering the works with the support of a design team and specialist supply chain partners.

Reporting to the Lead Engineering Manager , The Quality and Business Improvement Manager Is a lead role to drive excellence in delivery and ensure right first time is consistently and predictably achieved. Combined with an identification and prioritisation of behaviours, processes and activitiesthat improve the productivity of teams measuring thequality of outputs and wellbeing of stakeholders engaged with the project The role needs to work collaboratively with the wide project team, including partners and subcontractors to ensure robust evidencing, compliance measures and targeted resources are in place to support delivery to requirements. Sharing excellence, challenges and reporting is a key role requirement, to evidence compliance with and improve standards on the project

Responsibilities

• Responsible for engaging senior stakeholders and reviewing activities and teams relating to productivity planning and critical delivery.
• Drive a delivery quality excellence culture and compliance in the delivery team, through leadership, ownership, influence and expertise. Drive a ‘right first time’ culture.
• Review and implement strategic direction / objectives / targets for Productivity improvement ensuring alignment to wider SCS Strategic goals
• Ensure quality requirements are defined, communicated and delivered in an efficient and effective manner including resources / budget / people / subcontractors / third party providers.
• Ensure the project remains compliant to allrequirements with robust evidencing in place. Drive a progressive assurance ethos to handover and close out. Collaborate with all parties on the project and support wider business / industry. Includes tendering, design, on site build, off site works scope.
• Support Leadership and business performance, using data to make fact-based interventions and improve quality and efficiency
• Work with the senior management, across the Project providing data driven support in their planning processes.
• Managing and developing improvement and change teams based in multiple locations.
• Champion a project wide culture of Continuous Improvement, quality, Innovation, Knowledge Transfer to empower and engage project teams.
• Issue accurate and compliant reports, forecasting status, areas of concern, shared excellence and similar, elevate project challenges to ensure resolution.
• Oversee change and transformation initiatives in the short, medium and long term, leading others along the journey.
• Work with Senior Leaders to implement efficiency and improvement strategies, embed best practice and strategic thinking whilst working with stakeholders to ensure innovation that supports future delivery.
• Responsible for representing and promoting team and project successes to enhance SCS and HS2 reputation and legacy across parent companies, HS2 route and across industry
• Act as a connector building relationships and networking across parent companies (UK and globally) and other HS2 MWCC.

Knowledge, Skills, and Experience

• Have a strong understanding and experience of Quality and Handover Management to guide project
• Can produce / manage the production of business improvement plans and quality related documents, databases, reports, inspection requirements and similar
• Strong leadership, communication and conflict management skills with project/client and corporate
• Knowledge of industry best practice and quality management systems in UK infrastructure, engineering and construction project delivery.
• Knowledge of supply chain partners who can support project delivery, ie inspections, audits,
• Able to identify, triage, control and complete quality requirements and in particular higher quality
• Comfortable taking on a “disrupter” role, challenging norms and driving change that benefits project
• Strong written and analytical skills to assess information, understand trends and instruct action based of data
• Experienced in the whole project lifecycle – can support tendering, delivery, commissioning and
• Strong people skills, can train, support, influence and manage to get the best from our people and Supply chain.

#LI-SA2

Qualifications

• A Chartered Member of the CQI (Chartered Quality Institute)
• A professional qualification or degree (or equivalent) in an aligned subject
• Auditor training and experience, ideally IRCA

About Us

Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview .

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website: https://www.gov.uk/government/collections/disability-confident-campaign