Quality Auditor & Clinical Navigator (EMS)

National health service; Pontypool; On-site; GBP 45,000 - 65,000; Full time

Job summary

Welsh Ambulance Services University NHS Trust is seeking an experienced Quality Auditor (Clinical Navigator) to lead audits and drive continuous improvement across EMS Coordination and Integrated Care. You will mentor clinicians, support investigations, and contribute to governance and patient safety initiatives in a remote and urgent care setting.

The role requires a registered HCPC/NMC professional with strong clinical judgement, leadership skills, and the ability to work across Trust sites as

Qualifications

• Degree-level qualification or equivalent in a clinical field
• Registered Health Care Professional (HCPC/NMC)
• Experience in urgent, emergency, or remote care
• Experience in leadership, audit, governance, or service improvement
• Ability to travel across Trust sites as required

Responsibilities

• Lead clinical audits, quality reviews and investigations across EMS Coordination.
• Review prioritisation, triage, streaming and clinical navigation decisions.
• Identify learning and drive service improvements and organizational learning.
• Provide feedback, training and mentoring to clinicians.
• Support investigations, complaints, serious incidents and clinical reviews.
• Contribute to clinical pathways, policies, governance and patient safety initiatives.
• Promote continuous quality improvement and participate in audit calibration.
• Maintain clinical credibility through navigation practice and support senior managers.

Skills

Clinical judgement

Leadership

Auditing

Risk management

Mentoring

Education

Degree-level qualification in a clinical field

Tools

AQUA (Audit System)

Job description

Welsh Ambulance Services University NHS Trust is seeking an experienced Quality Auditor (Clinical Navigator) to lead audits and drive continuous improvement across EMS Coordination and Integrated Care. You will mentor clinicians, support investigations, and contribute to governance and patient safety initiatives in a remote and urgent care setting.

The role requires a registered HCPC/NMC professional with strong clinical judgement, leadership skills, and the ability to work across Trust sites as