Quality Auditor (Clinical Navigator)

Welsh Ambulance Services University NHS Trust; St Asaph; On-site; GBP 42,000 - 54,000; Full time

Job summary

Welsh Ambulance Services University NHS Trust seeks an experienced Quality Auditor (Clinical Navigator) to join the Operations Quality Team. You will lead audits, investigations, and quality reviews to improve remote clinical decision-making across EMS Coordination and Integrated Care.

The role requires registration (HCPC/NMC) and substantial experience in urgent or remote care, with a focus on driving patient safety and service improvement. Welsh/English language skills are welcome.

Qualifications

• Registered healthcare professional with significant experience in urgent, emergency, or remote care.
• Experience leading audits, investigations and quality reviews.

Responsibilities

• Lead audits, investigations and quality reviews across EMS Coordination and Integrated Care.
• Review clinical navigation decisions to support safe and effective care.
• Provide feedback, training, and mentoring to clinicians.
• Support investigations, serious incidents and clinical reviews with reports and recommendations.
• Contribute to clinical governance and patient safety initiatives.

Skills

Clinical navigation

Auditing

Quality assurance

Education

HCPC/NMC registration

Job description

Are you an experienced clinician with a passion for patient safety, clinical quality, and service improvement?

We are seeking an experienced and enthusiastic Quality Auditor (Clinical Navigator) to join our Operations Quality Team.

This is an exciting opportunity to influence the quality and safety of remote clinical decision-making across Emergency Medical Services (EMS) Coordination and Integrated Care. You will lead audits, investigations, and quality reviews, using your expertise in clinical navigation, risk management, and patient-centred care to drive continuous improvement. You will provide feedback, training, and leadership to clinicians, identify learning from incidents and audits, and work with clinical leaders, operational teams, and governance colleagues to support safe and effective services.

We are looking for a registered healthcare professional with significant experience in urgent, emergency, or remote care, strong clinical judgement, and the ability to influence and develop others.

Comprehensive training and support will be provided in the Clinical Navigator audit tool and framework, quality assurance processes, and audit calibration.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Key Duties And Responsibilities

• Lead and undertake clinical audits, quality reviews, and investigations across Integrated Care and EMS Coordination.
• Review prioritisation, triage, streaming, and clinical navigation decisions to support safe and effective care.
• Identify themes, risks, and learning, translating findings into service improvements and organisational learning.
• Provide specialist feedback, training, mentoring, and support to Clinical Navigators and other clinicians.
• Support investigations, complaints, serious incidents, and clinical reviews, producing reports and recommendations.
• Contribute to clinical pathways, policies, quality standards, clinical governance, and patient safety initiatives.
• Work with colleagues to promote continuous quality improvement and participate in audit calibration and quality assurance activities.
• Maintain clinical credibility through clinical navigation practice and support senior managers as required.

Essential Knowledge And Qualifications

• Registered healthcare professional (HCPC/NMC) with a degree-level qualification or equivalent experience.
• Significant experience in urgent, emergency, or remote care, including clinical navigation or clinical decision-making.
• Experience in leadership, audit, governance, quality assurance, or service improvement.

Remarkable People

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Hours available 09:00-17:00 Monday - Friday.