Clinical Quality Auditor & Navigator – EMS & Integrated Care

Welsh Ambulance Services University NHS Trust

Cwmbran

On-site

GBP 47,000 - 63,000

Full time

4 days ago

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Job summary

Welsh Ambulance Services University NHS Trust is seeking an experienced Quality Auditor (Clinical Navigator) to join our Operations Quality Team. You will lead audits, investigations and quality reviews, applying clinical navigation and risk management to drive patient safety and service improvement.

The role requires a registered HCPC/NMC professional with substantial urgent, emergency, or remote care experience and strong leadership abilities.

Qualifications

Registered healthcare professional with HCPC/NMC registration and a degree‑level qualification.
Significant experience in urgent, emergency, or remote care, including clinical navigation or decision‑making.
Experience in leadership, audit, governance, quality assurance, or service improvement.
Welsh language ability is desirable.

Responsibilities

Lead clinical audits, quality reviews, and investigations across EMS Coordination and Integrated Care.
Review prioritisation, triage, streaming, and clinical navigation decisions for safe care.
Identify risks and learning, translating findings into service improvements.
Provide feedback, training, and mentoring to clinicians.
Support investigations, complaints, serious incidents, and clinical reviews.
Contribute to clinical pathways, policies, governance, and patient safety initiatives.
Promote continuous quality improvement and participate in audit calibration.
Maintain credibility through navigation practice and support senior managers.