Quality Auditor (Clinical Navigator)

Welsh Ambulance Services; St Asaph; Sur place; GBP 41 000 - 60 000; Plein temps

Résumé du poste

Welsh Ambulance Services is seeking an experienced Quality Auditor (Clinical Navigator) to join the Operations Quality Team. You will lead audits, investigations, and quality reviews to enhance patient safety and care quality across remote clinical decision-making within EMS coordination.

You will provide training and leadership to clinicians, identify learning from incidents, and collaborate with governance colleagues to drive improvements. Welsh language ability is desirable but not required.

Qualifications

• Registered healthcare professional (HCPC/NMC) with degree-level qualification or equivalent experience.
• Significant experience in urgent, emergency, or remote care, including clinical navigation or clinical decision-making.
• Experience in leadership, audit, governance, quality assurance, or service improvement.

Responsabilités

• Lead and undertake clinical audits, quality reviews, and investigations across Integrated Care and EMS Coordination.
• Review prioritisation, triage, streaming, and clinical navigation decisions to support safe and effective care.
• Identify themes, risks, and learning, translating findings into service improvements and organisational learning.
• Provide specialist feedback, training, mentoring, and support to Clinical Navigators and other clinicians.
• Support investigations, complaints, serious incidents, and clinical reviews, producing reports and recommendations.
• Contribute to clinical pathways, policies, quality standards, clinical governance, and patient safety initiatives.
• Work with colleagues to promote continuous quality improvement and participate in audit calibration and quality assurance activities.
• Maintain clinical credibility through clinical navigation practice and support senior managers as required.

Connaissances

Clinical judgement

Leadership

Mentoring

Decision-making

Pressure management

Formation

Degree-level qualification

HCPC/NMC registration

Remote Clinical Decision-making module

Outils

AQUA

Description du poste

Job overview

Are you an experienced clinician with a passion for patient safety, clinical quality, and service improvement?

We are seeking an experienced and enthusiastic Quality Auditor (Clinical Navigator) to join our Operations Quality Team.

This is an exciting opportunity to influence the quality and safety of remote clinical decision-making across Emergency Medical Services (EMS) Coordination and Integrated Care. You will lead audits, investigations, and quality reviews, using your expertise in clinical navigation, risk management, and patient‑centred care to drive continuous improvement. You will provide feedback, training, and leadership to clinicians, identify learning from incidents and audits, and work with clinical leaders, operational teams, and governance colleagues to support safe and effective services.

We are looking for a registered healthcare professional with significant experience in urgent, emergency, or remote care, strong clinical judgement, and the ability to influence and develop others.

Comprehensive training and support will be provided in the Clinical Navigator audit tool and framework, quality assurance processes, and audit calibration.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Key Duties and Responsibilities

• Lead and undertake clinical audits, quality reviews, and investigations across Integrated Care and EMS Coordination.
• Review prioritisation, triage, streaming, and clinical navigation decisions to support safe and effective care.
• Identify themes, risks, and learning, translating findings into service improvements and organisational learning.
• Provide specialist feedback, training, mentoring, and support to Clinical Navigators and other clinicians.
• Support investigations, complaints, serious incidents, and clinical reviews, producing reports and recommendations.
• Contribute to clinical pathways, policies, quality standards, clinical governance, and patient safety initiatives.
• Work with colleagues to promote continuous quality improvement and participate in audit calibration and quality assurance activities.
• Maintain clinical credibility through clinical navigation practice and support senior managers as required.

Essential Knowledge and Qualifications

• Registered healthcare professional (HCPC/NMC) with a degree‑level qualification or equivalent experience.
• Significant experience in urgent, emergency, or remote care, including clinical navigation or clinical decision‑making.
• Experience in leadership, audit, governance, quality assurance, or service improvement.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Person specification

Qualifications and Knowledge

Essential criteria

• Degree‑level qualification or equivalent experience in a relevant clinical field
• Registered Health Care Professional (HCPC/NMC)
• Evidence of leadership, service improvement and quality assurance qualification or experience
• Medical Priority Dispatch System (MPDS) and Emergency Communication Nurse System qualification, or willingness to undertake
• Clinical Navigator qualified or willing to work towards
• Completion of a Remote Clinical Decision‑making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software.

Desirable criteria

• Leadership or management qualification to level 5.
• Audit, education, or mentorship qualification.

Experience

Essential criteria

• Extensive Clinical experience in urgent / emergency and remote care environments
• Experience of working in a clinical navigational role, EMSC or similar high pressure decision‑making roles within the remote space
• Experience in audit, investigation or governance processes
• Proven ability to lead, influence and support clinical teams in complex environments
• Experience of analysing data, identifying themes and trends, producing reports to inform improvement

Desirable criteria

• Experience leading investigations into complaints or serious incidents
• Experience in pathway design or system level service improvement

Skills and Attributes

Essential criteria

• Highly developed clinical judgement and decision‑making skills
• Strong leadership, influencing and mentoring capability
• Ability to analyse complex information and make evidence‑based recommendations
• Ability to work under pressure and managing competing priorities
• Strong problem‑solving, critical thinking and organisational skills

Desirable criteria

• Experience with audit systems / software (e.g. AQUA)
• Welsh language skills levels 1-5 in understanding, speaking, reading and writing in Welsh

Other

Essential criteria

• Ability to travel across Trust sites as required