Quality Assurance & Returns Coordinator | QMS, ISO 9001

Steatite Ltd; Redditch; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

EV Salary Sacrifice Scheme

26 Days Annual Leave Plus Bank Holiday

Pensions Plan

Company Sick Pay Scheme

Life Assurance Scheme

Profit Share Scheme

All Employee Share Plan

Résumé du poste

Steatite Ltd. is seeking a proactive Quality Assurance Coordinator to own returns (RMA) and defect management (DMR) processes across Redditch. You will support the QMS, calibration activities and drive continuous improvement while liaising with multiple teams.

The role is office-based in Redditch with occasional travel to Ashchurch for operational support, audits or training. Experience in regulated environments is preferred.

Qualifications

• Experience in quality assurance or returns management in a regulated environment.
• Familiar with ERP systems, ideally Epicor.
• Knowledge of ISO 9001 or related quality standards.
• Strong organisation and ability to multitask.
• Excellent IT skills, especially Excel.

Responsabilités

• Coordinate and manage customer returns, supplier rejections and rework activities across Redditch and Ashchurch.
• Maintain records and process transactions in the ERP system with accurate tracking and reporting.
• Collaborate with Quality, Production, Warehouse and Customer Service to resolve issues and meet customer expectations.
• Manage equipment calibration schedules, records and external service providers for compliance.
• Support maintenance of the QMS, including documentation, audits and regulatory requirements.
• Act as key contact for customers on returns, providing updates and issue resolution.
• Identify opportunities to improve returns processes and reduce inefficiencies.

Connaissances

Organisational skills

Attention to detail

Excel

Communication

Problem-solving

Proactive/adaptable

Outils

Epicor ERP

Microsoft Office

Description du poste

Steatite Ltd. is seeking a proactive Quality Assurance Coordinator to own returns (RMA) and defect management (DMR) processes across Redditch. You will support the QMS, calibration activities and drive continuous improvement while liaising with multiple teams.

The role is office-based in Redditch with occasional travel to Ashchurch for operational support, audits or training. Experience in regulated environments is preferred.