Customer Quality Engineer

Adecco; Redditch; Sur place; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Adecco in Redditch, Worcestershire, is seeking a Customer Quality Engineer to act as the vital link between customers and manufacturing teams. You will lead root cause analysis, drive containment, audits and ISO 9001 compliance while maintaining robust quality data, KPIs, and strong customer satisfaction.

This role emphasizes analytical thinking, problem solving and collaboration with cross-functional teams to ensure quality across all stages of production.

Qualifications

• Experience in a Quality Engineering role within manufacturing.
• Strong problem-solving and root cause analysis skills.
• Knowledge of Core Quality Tools including APQP, PPAP, FMEA, MSA and SPC.
• Internal auditing experience and understanding of ISO 9001.
• Strong communication and customer relationship management skills.
• Analytical, proactive and highly organised approach.

Responsabilités

• Manage customer quality concerns from initial investigation through to resolution.
• Lead root cause analysis and implement robust corrective actions.
• Coordinate containment activities and support cross-functional problem solving.
• Conduct internal audits and support ISO 9001 compliance.
• Manage ISIR inspections and PPAP submissions.
• Maintain Control Plans, PFMEAs and quality documentation.
• Analyse quality data, identify trends and report KPIs.
• Provide technical support to customers and internal teams.
• Manage IMDS data for new and existing products.

Connaissances

Root cause analysis

Quality engineering

Customer service

Analytical thinking

Outils

APQP

PPAP

FMEA

MSA

SPC

ISO 9001

Description du poste

Customer Quality Engineer

Redditch, Worcestershire 39 Hours Per Week Monday to Thursday, 4 day working week! Competitive Salary + Benefits.

Are you a detail-focused Quality Engineer with a passion for solving customer issues and driving continuous improvement?

We are looking for a Customer Quality Engineer to act as the key link between our customers and manufacturing teams, ensuring quality concerns are resolved effectively and customer expectations are consistently exceeded.

Key Responsibilities

• Manage customer quality concerns from initial investigation through to resolution
• Lead root cause analysis and implement robust corrective actions
• Coordinate containment activities and support cross-functional problem solving
• Conduct internal audits and support ISO 9001 compliance
• Manage ISIR inspections and PPAP submissions
• Maintain Control Plans, PFMEAs and quality documentation
• Analyse quality data, identify trends and report KPIs
• Provide technical support to customers and internal teams
• Manage IMDS data for new and existing products

What We're Looking For

• Experience in a Quality Engineering role within manufacturing
• Strong problem-solving and root cause analysis skills
• Knowledge of Core Quality Tools including APQP, PPAP, FMEA, MSA and SPC
• Internal auditing experience and understanding of ISO 9001
• Strong communication and customer relationship management skills
• Analytical, proactive and highly organised approach

If you're passionate about quality, customer satisfaction and continuous improvement, we'd love to hear from you.