Quality Assurance Coordinator

Steatite Ltd; Redditch; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

EV Salary Sacrifice Scheme

26 Days Annual Leave Plus Bank Holiday

Pensions Plan

Company Sick Pay Scheme

Life Assurance Scheme

Profit Share Scheme

All Employee Share Plan

Job summary

Steatite Ltd. is seeking a proactive Quality Assurance Coordinator to own returns (RMA) and defect management (DMR) processes across Redditch. You will support the QMS, calibration activities and drive continuous improvement while liaising with multiple teams.

The role is office-based in Redditch with occasional travel to Ashchurch for operational support, audits or training. Experience in regulated environments is preferred.

Qualifications

• Experience in quality assurance or returns management in a regulated environment.
• Familiar with ERP systems, ideally Epicor.
• Knowledge of ISO 9001 or related quality standards.
• Strong organisation and ability to multitask.
• Excellent IT skills, especially Excel.

Responsibilities

• Coordinate and manage customer returns, supplier rejections and rework activities across Redditch and Ashchurch.
• Maintain records and process transactions in the ERP system with accurate tracking and reporting.
• Collaborate with Quality, Production, Warehouse and Customer Service to resolve issues and meet customer expectations.
• Manage equipment calibration schedules, records and external service providers for compliance.
• Support maintenance of the QMS, including documentation, audits and regulatory requirements.
• Act as key contact for customers on returns, providing updates and issue resolution.
• Identify opportunities to improve returns processes and reduce inefficiencies.

Skills

Organisational skills

Attention to detail

Excel

Communication

Problem-solving

Proactive/adaptable

Tools

Epicor ERP

Microsoft Office

Job description

Pre-Employment Screening: Due to the nature of our business and the customers we support, the successful candidate will be required to complete Baseline Personnel Security Standard (BPSS) screening as part of our pre-employment checks.

About Us

At Steatite, we design, manufacture, and supply advanced technology solutions — from industrial embedded computing and custom lithium battery packs to secure communications, antennas, and imaging systems.

Our innovations operate in some of the world’s most demanding environments. From the ocean floor to the edge of space, Steatite technology ensures critical systems perform reliably, consistently, and safely — 24/7. Whether enabling scientific discovery in extreme conditions, transmitting high-bandwidth data across challenging terrain, processing vast volumes of traffic data, or supporting secure transactions on the move, our solutions are built to perform when it matters most.

From day one, you will be part of an organisation that prioritises your safety and wellbeing, values your contribution, and is committed to making your career both rewarding and impactful.

The Opportunity

Are you an organised, detail-focused individual with experience in quality assurance, returns management or working within a regulated environment?

At Steatite, part of Solid State Group PLC, we are looking for a proactive Quality Assurance Coordinator to join our team in Redditch.

This is a varied role where you'll take ownership of our returns (RMA) and defect management (DMR) processes, ensuring customer returns, supplier rejections and rework activities are managed efficiently from initial enquiry through to resolution.

You will also support our Quality Management System (QMS), coordinate calibration activities and contribute to continuous improvement across the business.

What You Will Be Doing

• Coordinate and manage customer returns, supplier rejections and rework activities across our Redditch and Ashchurch facilities.
• Maintain accurate records and process transactions using our ERP system, ensuring effective tracking and reporting.
• Work closely with Quality, Production, Warehouse and Customer Service teams to resolve issues and meet customer expectations.
• Manage equipment calibration schedules, records and external service providers to ensure compliance.
• Support the maintenance of our Quality Management System, including documentation, audits and regulatory requirements.
• Act as a key point of contact for customers regarding returns, providing timely updates and supporting issue resolution.
• Identify opportunities to improve returns processes, reduce inefficiencies and enhance customer satisfaction.

What We Are Looking For

• Experience in quality assurance, compliance, returns management or a similar administrative role within a regulated environment.
• Familiarity with ERP systems, ideally Epicor.
• Understanding of ISO 9001 or other relevant quality standards.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confident IT skills, including Microsoft Office, particularly Excel.
• Excellent communication and problem-solving skills, with the ability to work collaboratively across departments.
• A proactive, adaptable approach and a genuine interest in improving processes and ways of working.

Experience within electronics manufacturing, quality auditing or other regulated industries would be advantageous.

This is an office-based position in Redditch, involving regular interaction with production teams and occasional travel to our Ashchurch facility for operational support, training or audits.

Benefits For You

• EV Salary Sacrifice Scheme
• 26 Days Annual Leave Plus Bank Holidays + More For Length of Service
• Pensions Plan
• Company Sick Pay Scheme
• Life Assurance Scheme
• Profit Share Scheme
• All Employee Share Plan

We are an equal opportunity employer fostering an inclusive recruitment experience for all candidates.