Quality Assurance & Returns Coordinator (ISO 9001)

Solid State Group; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

EV Salary Sacrifice Scheme

26 Days Annual Leave Plus Bank Holiday

Pensions Plan

Company Sick Pay Scheme

Life Assurance Scheme

Profit Share Scheme

All Employee Share Plan

Job summary

Steatite, part of Solid State Group PLC, is seeking a proactive Quality Assurance Coordinator to join our Redditch team. This role owns returns (RMA) and defect management (DMR) processes, ensuring efficient handling from initial enquiry through to resolution.

You will support our Quality Management System, coordinate calibration activities and drive continuous improvement across the business, working with Production, Warehouse, and Customer Service to meet customer expectations.

Qualifications

• Experience in quality assurance within a regulated environment.
• Familiarity with ERP systems, ideally Epicor.
• Understanding of ISO 9001 or other quality standards.
• Excellent communication and problem-solving skills, with ability to collaborate across departments.

Responsibilities

• Coordinate and manage customer returns (RMA) and defect management (DMR) across Redditch and Ashchurch facilities.
• Maintain accurate records and process transactions using ERP system; ensure tracking and reporting.
• Work closely with Quality, Production, Warehouse and Customer Service teams to resolve issues and meet customer expectations.
• Manage equipment calibration schedules, records and external service providers; ensure compliance.
• Support the maintenance of the Quality Management System; participate in documentation, audits and regulatory requirements.
• Act as a key point of contact for customers regarding returns and provide timely updates.

Skills

Quality assurance

Regulated environment

Organization

Communication

Problem-solving

Tools

Epicor ERP

Microsoft Excel

Job description

Steatite, part of Solid State Group PLC, is seeking a proactive Quality Assurance Coordinator to join our Redditch team. This role owns returns (RMA) and defect management (DMR) processes, ensuring efficient handling from initial enquiry through to resolution.

You will support our Quality Management System, coordinate calibration activities and drive continuous improvement across the business, working with Production, Warehouse, and Customer Service to meet customer expectations.