Quality Assurance Officer (Gr H)

TN United Kingdom; Kingston upon Thames; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Officer to join their team in Kingston upon Thames. This role involves ensuring the quality of Adult Social Care services through monitoring, reporting, and stakeholder engagement. The ideal candidate will possess strong communication skills and a deep understanding of safeguarding procedures. If you are adaptable, innovative, and ready to make a difference in social care, this opportunity is perfect for you. Join a forward-thinking organization dedicated to improving service delivery and enhancing user experiences.

Qualifications

• Experience in quality monitoring within social care.
• Strong communication skills and adaptability.

Responsibilities

• Monitor and review ASC service providers' quality.
• Liaise with service users, capturing feedback.

Skills

Quality Assurance in Adult Social Care

Report Writing

Stakeholder Engagement

Safeguarding Knowledge

Communication Skills

Job description

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Quality Assurance Officer (Gr H), Kingston upon Thames

Client: Royal Borough of Kingston

Location: Kingston upon Thames, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3d3c812adf39

Job Views: 4

Posted: 02.05.2025

Job Description:

Job Category: Procurement

Location: Guildhall, Royal Borough of Kingston

Start Date: Immediate Start

Start Time: 09:00

End Time: 17:00

The Quality Assurance Officer will work in the RBK ASC Quality Assurance Team. Essential criteria include:

• Experience of on-site Adult Social Care Quality Assurance or Contract Monitoring visits to Adult Social Care providers.
• Experience of Adults Social Care Safeguarding and Whistleblowing.
• Experience of writing reports for Local Authority Adult Social Care departments.
• Experience resolving concerns and complaints related to Adult Social Care providers.
• Ability to travel to Kingston upon Thames up to twice a week for on-site visits.
• Evidence of a Just Culture approach to provider engagement.

The role reports directly to the Quality Assurance Lead and involves monitoring, reviewing, and reporting on ASC service providers' quality. Responsibilities include liaising with service users, carers, and providers, capturing feedback, and informing safeguarding, contract management, and procurement activities. The role requires collaboration with colleagues to identify areas for improvement.

Key activities include:

• Defining outcomes, setting targets, and monitoring performance.
• Building strong partnerships internally and externally.
• Using modern technologies to improve working practices and customer service.
• Proactive monitoring of services and collating quality assurance data.
• Assessing service quality against contractual and safety standards.
• Identifying improvement areas and recommending actions.
• Capturing and utilizing service user and carer feedback.
• Raising concerns and supporting investigations.
• Collaborating with operational teams and partners to address quality issues.
• Developing and monitoring action plans for providers.
• Conducting case reviews and supporting safeguarding and complaint investigations.
• Maintaining management information systems.

The person suitable for this role should:

• Question and challenge current practices with an understanding of the wider context.
• Be adaptable and agile in their approach.
• Work effectively with stakeholders within and outside the Council.
• Commit to personal and professional development.
• Demonstrate innovation, creativity, and strong communication skills.
• Have experience in quality monitoring within social care.
• Possess knowledge of health, social care, and voluntary sector environments.
• Build effective relationships across departments and partners.
• Understand safeguarding procedures and legislation related to social care.
• Interpret and explain complex data clearly.