Quality Assurance Lead - Continuous Improvement

Government Recruitment Service; Newcastle upon Tyne; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension contributions

Annual leave + holidays

Flexible working

Job summary

The Quality Assurance Officer role at Government Recruitment Service in Newcastle-upon-Tyne is a full-time, permanent position offering a salary of £32,027 per year. You will monitor quality across audits and application processes, identifying opportunities for improvement and ensuring compliance with standards.

You will conduct QA reviews, analyse feedback, maintain schedules, and provide high-quality customer service while building strong stakeholder relationships.

Responsibilities

• Conduct quality assurance reviews of audits, reports and application processes, identifying trends, risks and opportunities for improvement.
• Monitor audit activity, maintain audit schedules and support the delivery of audits across centres and providers.
• Analyse customer feedback, escalation cases and audit findings, making recommendations to improve quality and performance.
• Review and improve processes and procedures, supporting continuous improvement and delivering training where required.
• Produce accurate reports, maintain records using Microsoft Dynamics CRM and ensure data is kept up to date.
• Provide high‑quality customer service, responding to enquiries and managing stakeholder communications professionally.
• Coordinate meetings, prepare minutes, proofread documentation and provide a range of business support activities.
• Build strong relationships with internal and external stakeholders, providing guidance, working collaboratively and supporting the achievement of organisational objectives.

Job description

The Quality Assurance Officer role at Government Recruitment Service in Newcastle-upon-Tyne is a full-time, permanent position offering a salary of £32,027 per year. You will monitor quality across audits and application processes, identifying opportunities for improvement and ensuring compliance with standards.

You will conduct QA reviews, analyse feedback, maintain schedules, and provide high-quality customer service while building strong stakeholder relationships.