Quality Assurance Specialist — Continuous Improvement

Government Recruitment Service; Nottingham; Presencial; GBP 29 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employer pension contribution of 28.97

25 days annual leave (plus holidays)

Flexible working options

Resumo da oferta

Government Recruitment Service in Nottingham is seeking a Quality Assurance Officer to inspect audits, reports and application processes, ensuring compliance and identifying improvement opportunities.

The role requires strong stakeholder management, data handling and customer service, with line management support and a Civil Service culture. This is a permanent full-time post based in Nottingham.

Qualificações

• Conduct quality assurance reviews of audits, reports and application processes, identifying trends, risks and opportunities for improvement.
• Monitor audit activity, maintain audit schedules and support the delivery of audits across centres and providers.
• Analyse customer feedback, escalation cases and audit findings, making recommendations to improve quality and performance.
• Review and improve processes and procedures, supporting continuous improvement and delivering training where required.
• Produce accurate reports, maintain records using Microsoft Dynamics CRM and ensure data is kept up to date.

Responsabilidades

• Conduct quality assurance reviews of audits, reports and application processes, identifying trends, risks and opportunities for improvement.
• Monitor audit activity, maintain audit schedules and support the delivery of audits across centres and providers.
• Analyse customer feedback, escalation cases and audit findings, making recommendations to improve quality and performance.
• Review and improve processes and procedures, supporting continuous improvement and delivering training where required.
• Produce accurate reports, maintain records using Microsoft Dynamics CRM and ensure data is kept up to date.
• Provide high-quality customer service, responding to enquiries and managing stakeholder communications professionally.
• Coordinate meetings, prepare minutes, proofread documentation and provide a range of business support activities.
• Build strong relationships with internal and external stakeholders, providing guidance, working collaboratively and supporting the achievement of organisational objectives.

Conhecimentos

Quality assurance

Auditing

Stakeholder management

Report writing

CRM data handling

Ferramentas

Microsoft Dynamics CRM

Descrição da oferta de emprego

Government Recruitment Service in Nottingham is seeking a Quality Assurance Officer to inspect audits, reports and application processes, ensuring compliance and identifying improvement opportunities.

The role requires strong stakeholder management, data handling and customer service, with line management support and a Civil Service culture. This is a permanent full-time post based in Nottingham.