Quality Assurance & Continuous Improvement Lead

Government Recruitment Service; Birmingham; Sur place; GBP 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

Civil Service Pension

25 days annual leave + 8 bank holidays

Flexible working options

Résumé du poste

Government Recruitment Service in Birmingham is seeking a Quality Assurance Officer to uphold standards across audits, assessments and application processes. You will monitor performance, identify improvement opportunities and work with internal and external stakeholders to ensure consistent quality.

The role requires strong analysis, documentation and customer service skills, with line management support and a focus on safeguarding standards within the Civil Service framework.

Qualifications

• Experience reviewing processes and analysing reports.
• Ability to identify improvements and drive continuous quality.
• Strong organisational, detail-focused, and stakeholder management skills.

Responsabilités

• Conduct quality assurance reviews of audits, reports and application processes, identifying trends, risks and opportunities for improvement.
• Monitor audit activity, maintain audit schedules and support the delivery of audits across centres and providers.
• Analyse customer feedback, escalation cases and audit findings, making recommendations to improve quality and performance.
• Review and improve processes and procedures, supporting continuous improvement and delivering training where required.
• Produce accurate reports, maintain records using Microsoft Dynamics CRM and ensure data is kept up to date.
• Provide high-quality customer service, responding to enquiries and managing stakeholder communications professionally.
• Coordinate meetings, prepare minutes, proofread documentation and provide a range of business support activities.
• Build strong relationships with internal and external stakeholders, providing guidance, working collaboratively and supporting the achievement of organisational objectives.

Connaissances

Quality assurance

Stakeholder engagement

Data analysis

Report writing

Outils

Microsoft Dynamics CRM

Description du poste

Government Recruitment Service in Birmingham is seeking a Quality Assurance Officer to uphold standards across audits, assessments and application processes. You will monitor performance, identify improvement opportunities and work with internal and external stakeholders to ensure consistent quality.

The role requires strong analysis, documentation and customer service skills, with line management support and a focus on safeguarding standards within the Civil Service framework.