Quality Assurance Lead

Twinings group; Andover; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Lead to enhance its Quality Management System (QMS). This role offers the opportunity to ensure compliance with food safety standards and improve consumer satisfaction. Join a dynamic team that values collaboration and innovation, providing you with the tools and freedom to explore new ideas. With a focus on continuous improvement and cross-departmental collaboration, this position is perfect for someone looking to make a significant impact in a supportive environment. If you're passionate about quality assurance and ready to take your career to the next level, this role is for you.

Benefits

Yearly bonus based on performance

Flexible working options

25 days holiday plus 8 bank holidays

Onsite Gym and Wellbeing Centre

Employee discount scheme

Pension scheme with matched contributions

Cycle to work scheme

SimplyHealth Cash plan

Onsite Staff shop and online discounts

Bupa Private Medical Insurance

Qualifications

• 5+ years of experience in FMCG industry, preferably in a manufacturing environment.
• Food safety qualification or equivalent experience required.

Responsibilities

• Support the Packaging and Manufacturing Quality Manager with strategic quality planning.
• Oversee management of FSMS/QMS and ensure continuous improvement.

Skills

FMCG experience

Food safety qualification

Quality Management System experience

Leadership capabilities

Communication skills

Education

University Degree in Sciences or Math

Job description

Quality Assurance Lead

Application Deadline: 22 May 2025

Department: Tea Supply Chain

Employment Type: Permanent - Full Time

Location: Andover

Description

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute effectively? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.

We’re looking for people who don’t just come here to get the job done, but who have a want to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The primary purpose of this role is to ensure that the Quality Management System (QMS) is in place and it is embedded on the business processes, focusing on consistently meeting consumer / customer requirements and enhancing their satisfaction. Presenting to the business the benefits of the QMS and ensuring its continuous improvement.

Key Responsibilities

• Support of the Packaging and Manufacturing Quality Manager with the Strategic Quality Planning whilst contributing to improve and maintain a high quality and food safety maturity level within the Andover Site.
• Monitoring of the FSMS and QMS Objectives, KPIs and continues improvements.
• Overseeing and effective management of FSMS/QMS:

1. Non-conformance system –RCA, CAPAs, Concessions, Q&FS Risk Assessments
2. Document Management System
3. Internal Audit Management System
4. Supplier Management – SAQ, audits, supplier quality notifications
5. Deputy Team Leader for ASC Food Safety Plan (HACCP)
6. Change Management
7. Consumer and Customer Complaints

• Implementation and maintenance of standards (Organic/ ISO9001/ FSSC/ KOSHER) and management of the processes.
• Interaction and collaboration with other Departments (e.g. Manufacturing, Procurement, Facilities, Regulatory etc.) to ensure implementation for FSMS/QMS activities.
• Support the implementation of new product and continuous improvement projects.

Skills, Knowledge and Proficiency

• 5+ years of experience in FMCG industry, preferably in a manufacturing environment.
• Food safety qualification (or other recognised by past employer).
• University Degree (i.e. Sciences, Math) or equivalent experience.
• Previous experience with Quality Management System.
• Demonstrable proficiency in audits against internal standard / by third party.
• Have experience of designing and delivering training packages and working as a supplier of training solutions.
• Leadership capabilities, with the ability to work effectively cross-functionally.
• Proficiency in written and verbal communication with the ability to present detailed information.

Benefits

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Bupa Private Medical Insurance