Quality Assurance & Frontline Practice Lead

South West Community Chaplaincy; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

South West Community Chaplaincy is seeking a Quality Assurance Manager to lead a robust QA framework across support services, ensuring practice, performance and service delivery are safe, effective and person-centred in line with contractual, regulatory and organisational standards.

The role combines strategic oversight with frontline engagement, directing audits, data-led improvements and service-management activity, and embedding trauma‑informed, psychologically informed practice across

Qualifications

• Experience delivering quality frameworks, audits and improvement plans that strengthen safety and resident outcomes.
• Ability to monitor performance against standards and produce clear reports for leaders and commissioners.
• Experience with information governance, data systems and handling confidential information.
• Experience supporting people experiencing homelessness or complex needs and embedding trauma-informed practice.

Responsibilities

• Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans.
• Monitor performance against contractual and regulatory standards, identify risks and support corrective action.
• Use performance data, resident feedback and safeguarding information to identify priorities and inform decisions.
• Lead information retrieval tasks including STAIRs requests and redaction where necessary.
• Provide hands-on service and practice management across frontline services and contracts, ensuring high-quality support for residents with complex needs.
• Embed person-centred, trauma-informed and psychologically informed practice across services.

Skills

Quality assurance leadership

Data analysis

Service management

Trauma-informed practice

Job description

South West Community Chaplaincy is seeking a Quality Assurance Manager to lead a robust QA framework across support services, ensuring practice, performance and service delivery are safe, effective and person-centred in line with contractual, regulatory and organisational standards.

The role combines strategic oversight with frontline engagement, directing audits, data-led improvements and service-management activity, and embedding trauma‑informed, psychologically informed practice across