Quality Assurance Manager: Data-Driven Frontline Leader

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing support

Pension scheme

Career development

Flexible working

Employee socials

IT equipment provided

Discounts

Family-friendly leave

Job summary

Your Place @ Anchor House is seeking a Quality Assurance Manager to lead QA, performance oversight and practice development for homelessness services. The role blends strategic quality work with frontline service management, using data and resident feedback to drive improvements and outcomes.

Two days per week focus on frontline practice leadership, with governance, safeguarding and learning embedded across contracts.

Responsibilities

• Quality assurance and improvement: Lead the QA function across support services, coordinating audits, quality checks, case file reviews and improvement plans.
• Performance oversight and reporting: Monitor performance against standards, identify risks and produce clear reports for leaders and commissioners.
• Data, insight and systems: Use data and resident feedback to identify priorities and improve reporting and decision-making.
• Information retrieval and STAIRs requests: Lead information requests, gather records, coordinate redaction and respond within timeframes.
• Service and support management: Provide hands-on support management across frontline services and improved practice.
• Practice development: Embed trauma-informed, person-centred and anti-discriminatory practice with tools and reflective learning.
• Resident voice and accountability: Strengthen resident engagement to inform service design and improvement.
• People management and collaboration: Line manage roles and support collaboration across services.

Job description

Your Place @ Anchor House is seeking a Quality Assurance Manager to lead QA, performance oversight and practice development for homelessness services. The role blends strategic quality work with frontline service management, using data and resident feedback to drive improvements and outcomes.

Two days per week focus on frontline practice leadership, with governance, safeguarding and learning embedded across contracts.