Public Services QA & Compliance Lead

Civic Recruitment Limited; Walsall; Presencial; GBP 36 000 - 56 000; Tempo integral

Resumo da oferta

Civic Recruitment Limited is seeking an experienced Quality Assurance & Contract Monitoring Lead on a 3-month contract with a Local Authority in the Walsall area. The role includes driving quality improvement across Adult Social Care, Children's Services and Public Health, ensuring contractual compliance and data-driven performance reporting.

You will collaborate with commissioning teams, regulators (CQC/Ofsted) and providers to implement QA frameworks, monitor outcomes and support service

Qualificações

• Experience in commissioning, quality assurance, contract monitoring or compliance roles.
• Experience working within Adult Social Care, Children's Services, Health or Public Sector environments.
• Strong understanding of Care Act 2014, Market Shaping, Quality Assurance Frameworks, Contract Monitoring, Provider Compliance, Service Improvement Methodologies.

Responsabilidades

• Lead quality assurance and improvement programmes across commissioned services.
• Monitor provider performance against contractual, regulatory and quality standards.
• Identify quality concerns and areas requiring improvement.
• Develop, monitor and review provider improvement plans.
• Support providers to achieve required quality standards and compliance levels.
• Maintain oversight of quality improvement activity and outcomes.
• Provide recommendations to improve service quality and performance.

Conhecimentos

Quality assurance

Contract monitoring

Stakeholder engagement

Data analysis

Project coordination

Regulatory knowledge

Formação académica

CIPS Level 4 qualification or equivalent

Descrição da oferta de emprego

Civic Recruitment Limited is seeking an experienced Quality Assurance & Contract Monitoring Lead on a 3-month contract with a Local Authority in the Walsall area. The role includes driving quality improvement across Adult Social Care, Children's Services and Public Health, ensuring contractual compliance and data-driven performance reporting.

You will collaborate with commissioning teams, regulators (CQC/Ofsted) and providers to implement QA frameworks, monitor outcomes and support service