Quality Assurance Assistant — Housing Services

Westfield Secondary School; Sheffield; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous annual leave

LGPS

Learning & development

Wellbeing support

Job summary

Sheffield City Council is seeking an Assistant Quality Assurance Officer to support the Quality Assurance and Performance team in turning service information into practical improvements across homelessness and supported housing services.

You will work alongside Quality Assurance Officers and operational teams to identify issues, ensure data accuracy, and support continuous service improvement, with flexible hybrid working and opportunities for development.

Qualifications

• Experience in quality assurance, administration, housing, performance, data, or a related service.
• You will be accurate, curious, and committed to helping services improve.

Responsibilities

• Assist with routine quality checks across Homelessness and Supported Housing to help ensure services follow legislation, policies and procedures.
• Support the identification and reporting of recurring issues, good practice, and opportunities for service improvement.
• Check and correct information held on housing systems, supporting data cleansing, validation, and accurate records.
• Help monitor letting outcomes and other service activity against policy requirements, sharing findings with senior colleagues.
• Prepare basic reports and summaries to support audits, service reviews, and performance monitoring.
• Follow up missing or delayed information and elevate concerns where appropriate.
• Help coordinate training, briefings, induction activity, and updates for colleagues and partners.
• Contribute to keeping guidance, procedures and learning materials current, clear and accessible.
• Gather and share customer and staff feedback to help improve service delivery.
• Work collaboratively with operational teams and partner organisations to support consistent practice and good customer service.

Skills

Attention to detail

Organisation & time management

Data handling / MS 365

Communication skills

Tools

Microsoft 365

Job description

Sheffield City Council is seeking an Assistant Quality Assurance Officer to support the Quality Assurance and Performance team in turning service information into practical improvements across homelessness and supported housing services.

You will work alongside Quality Assurance Officers and operational teams to identify issues, ensure data accuracy, and support continuous service improvement, with flexible hybrid working and opportunities for development.