Quality and Training Manager

LEWISHAM AND GREENWICH NHS TRUST; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a Quality & Training Manager to lead training programs for decontamination personnel. This pivotal role involves managing quality systems, coordinating audits, and ensuring compliance with ISO standards. Join a dedicated team committed to delivering exceptional care and supporting the health of the community. The successful candidate will play a crucial role in enhancing the quality of services provided, making a significant impact on patient care and safety. If you are passionate about quality assurance and training in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Educated to degree level or equivalent acquired through training and experience.
• Significant experience of working within Sterile Services department(s).
• Excellent communication and organizational skills.

Responsibilities

• Coordinate training programs for decontamination personnel.
• Maintain training records and assist in ISO compliance.
• Develop and manage electronic databases for QMS.

Skills

Decontamination processes

Quality Management System

Communication skills

Organizational skills

Mentoring

Database management

Education

Degree level education

NVQ Decontamination Advisor

A1 NVQ Assessor

Tools

Excel

Word

PowerPoint

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The Quality & Training Manager will be responsible for co-ordinating the training programmes for all decontamination personnel employed within the Trust and for managing the paper work and data bases associated with the Quality Systems for all decontamination departments within the Organisation.

To maintain comprehensive training records for decontamination personnel;

To organise and co-ordinate internal/external training programmes for decontamination personnel;

To assist the senior management team in managing and maintaining the departments ISO 9001 and ISO 13485 Quality Management System (QMS) ensuring all associated paperwork is maintained and current;

To co-ordinate audit programmes;

To set up and develop data bases to support an electronic QMS and to provide analytical reports on the data produced;

To assist in the delivery of customer reports based on activity and financial information as directed by the senior management team.

The Quality & Training Manager will deputise for the Sterile Services Manager and will maintain line management responsibilities for the Sterile Services Production Supervisors and Technicians.

Main duties of the job

To support the Decontamination Manager and other members of the senior management team in providing effective and efficient leadership for the service, assisting with the introduction of change within the service;

To directly deliver or facilitate the delivery of training programmes for SSD personnel within the Trust, ensuring training files are maintained and assisting to develop and maintain and electronic data base;

To provide monthly staff progress and training reports to the Decontamination Manager;

To develop and maintain electronic data bases to support the departments QMS and to provide detailed information to the department and its customers to include such things as throughput analysis, breach and non conformance reports;

To act as the link person on Quality issues between the SSD and its customers;

To be administrator for the QMS and associated paperwork ensuring continued compliance;

To provide the Trusts SSD with a annual audit programme and to ensure that the facilities are audited in accordance with this programme;

Prepare and circulate Performance Indicator data in relation to the QMS, the departments and their customers;

To assist colleagues by developing, managing and up keeping electronic records to support the Estates Directorate;

To develop, update and maintain clinical governance information relating to the service.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

To support the Decontamination Manager and other members of the senior management team in providing effective and efficient leadership for the service, assisting with the introduction of change within the service;

To directly deliver or facilitate the delivery of training programmes for SSD personnel within the Trust, ensuring training files are maintained and assisting to develop and maintain and electronic data base;

To provide monthly staff progress and training reports to the Decontamination Manager;

To develop and maintain electronic data bases to support the departments QMS and to provide detailed information to the department and its customers to include such things as throughput analysis, breach and non conformance reports;

To act as the link person on Quality issues between the SSD and its customers;

To be administrator for the QMS and associated paperwork ensuring continued compliance;

To provide the Trusts SSD with a annual audit programme and to ensure that the facilities are audited in accordance with this programme;

Prepare and circulate Performance Indicator data in relation to the QMS, the departments and their customers;

To assist colleagues by developing, managing and up keeping electronic records to support the Estates Directorate;

To develop, update and maintain clinical governance information relating to the service.

Person specification

Qualifications and Training

Essential criteria

• Educated to degree level or equivalent acquired through training and experience
• NVQ Decontamination Advisor
• A1 NVQ Assessor
• Knowledge of decontamination processes
• Knowledge of ISO and equivalent standards relevant to a decontamination facility

Desirable criteria

• Full or Part member of Institute of Decontamination Sciences (IDSc)
• Member of the Central Sterilising Club (CSC)
• Auditor Certificate ISO9001:2000
• Member of the Institute of Quality Assurance (IQA)

Experience

Essential criteria

• Significant experience of working within Sterile Services department(s)
• Experience of supervising staff
• Experience of working with a Quality Management System

Desirable criteria

• Experience of working within the NHS
• Staff line management experience
• Experience of working with IT software packages such as Excel and Word at an advanced level and developing databases
• Experience of other decontamination processes - e.g. Endoscopy Decontamination
• Experience of conducting audits in accordance with ISO 9001:2000 and 13485

Knowledge and Skills

Essential criteria

• Excellent communication and organisational skills
• Able to present complex information in a clear and concise way
• Ability and experience of representing the department when dealing with customers in a professional manner
• Proven ability to mentor other staff members
• Demonstrable willingness to develop self and others
• Ability to prioritise workload and to meet deadlines
• Ability to work in a systematic way and produce work which is accurate and well presented
• Ability to use influencing and persuasive skills to support change
• Knowledge of Word , Excel and Outlook, Powerpoint, & proven experience of developing and managing databases
• Willingness to develop further IT skills

Desirable criteria

• creating training sessions

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 400.4KB)
• Working at LGT (PDF, 4.2MB)
• Visa and Certificate of Sponsorship Information for Applicants (PDF, 3.8MB)