Content Partner Training Manager

Veeva Systems, Inc.; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a pioneering organization dedicated to improving life sciences through innovative training solutions. In this role, you'll develop engaging educational materials for Veeva's commercial product suite, ensuring partners and customers are equipped with the knowledge to succeed. You'll leverage your expertise in technical training and project management to create impactful learning experiences. This forward-thinking company values autonomy and collaboration, providing a flexible work environment that fosters growth and innovation. If you're passionate about education and technology, this opportunity is perfect for you.

Benefits

Flexible Work Environment

Charitable Giving Program

Equity Participation

No Non-Compete Agreements

Qualifications

• 3+ years in educating on technical software solutions.
• Proven ability to design effective training courses.

Responsibilities

• Develop subject matter expertise for Veeva's product suite.
• Manage curriculum development from analysis to evaluation.

Skills

Technical Training

Project Management

Adult Learning Principles

Communication Skills

Relationship Building

Education

Bachelor's Degree

Tools

Modern Authoring Tools

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

We are looking for a driven, independent, and ambitious individual to join the Content Partner team to support Veeva’s Content Partner Program. Veeva’s Content Partner Program educates and enables marketing agencies, services partners, and customers with internal content creation and development teams to build quality promotional and medical content for Veeva’s Commercial suite of products. We certify thousands of agency individuals providing content creation and management services for Veeva customers looking to gain job-ready skills to drive customer success.

In this role, you will become a subject matter expert in Veeva’s commercial product suite and will focus on content partner technical enablement, support, and translating complex topics into engaging, digestible, and scalable educational materials in a variety of delivery formats but predominantly elearning courses and certification programs.

The successful candidate in this role must have experience in creation of administrator and technical learning content and be versed in managing exam development and publishing processes. You will align with product experts and continuously keep up to date with new product features/enhancements, actively contributing to ongoing training content development and updates.

You must be comfortable working autonomously as well as with SME’s, internal stakeholders and content partners and have a natural affinity for gaining deep expertise.

What You'll Do

• Be a product evangelist and develop subject matter expertise for Veeva Commercial product suite of applications
• Stay up to date with the latest features, capabilities, and roadmap direction
• Apply adult learning theory to the design of engaging training experiences and the development of associated learning assets
• Use modern authoring tools to build, deploy, and update courses and supporting materials in the appropriate interactive formats (instructor-led, video, e-learning, hands-on labs, and assessments)
• Translate complex technical subjects into clear and concise instruction for both functional and technical users
• Manage the end-to-end curriculum development process, from initial analysis to design, development, implementation, and evaluation
• Work cross-functionally with SMEs and stakeholders to validate learning objectives and technical accuracy and incorporate feedback
• Develop a working knowledge of various capabilities of Veeva products and underlying technologies with the aim of becoming an expert in one or more areas
• Assist with the creation, configuration, and maintenance of partner development and course lab environments
• Stay current with industry trends, best practices, and new technologies to enhance training delivery methods
• Provide solutions and bring innovation to training and enablement strategy and processes
• Identify opportunities to support customer success
• Maintain and grow assigned partner relationships through consistent communication, outreach, and support
• Identify opportunities to support customer success

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of educating people on technical enterprise software solutions. This experience may be pure training/instructional design work or may be system implementation/consulting work with a heavy emphasis on training
• Proven ability to quickly learn industry terminology, processes, and systems in order to design and develop effective training courses
• Proven ability to build and maintain relationships with subject matter experts and align curriculum development priorities with business needs
• Demonstrate a solid understanding and application of adult learning principles and training evaluation
• Excellent verbal, reading, and writing ability in English
• An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
• Flexible, collaborative, team-oriented individual who shows initiative and holds themselves and others accountable
• Excellent leadership, communication, and project management skills
• Ability to develop and foster strong relationships with agencies, customers, and internal teams
• Aptitude and desire to learn Veeva products administration and become a subject matter expert
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Nice to Have

• Experience with Veeva products or similar life sciences SaaS platform
• Previous experience in application administration and product subject matter expertise
• Additional languages

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail] .

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”

—Jacob Marcus
VP, Engineering

“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”

—Shilpa Chandermohan
Software Engineer