Quality and Compliance Support

Oxford Aunts Care Ltd; Eynsham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Oxford Aunts Care Ltd in Oxfordshire is seeking a Quality and Compliance Support to drive improvements in care delivery. Based in our Eynsham office with occasional travel across the Oxfordshire area, you will monitor quality KPIs, complete audits, and present findings to the managing director and operations manager.

You will identify trends, ensure regulatory compliance with CQC standards, and produce regular reports to support continuous improvement.

Qualifications

• Experience in a quality or compliance role within the health and social care sector.
• Strong knowledge of CQC regulations and their application to home care services.
• Excellent analytical skills to interpret data, identify trends, and inform decisions.
• Passion for person-centred care and commitment to high-quality service.
• Ability to work under pressure and meet deadlines.
• Proactive, solution-focused with a drive for continuous improvement.
• Willingness to travel across the region with a full UK driving license.
• Experience in home care or regulated service environments.

Responsibilities

• Identify trends and actions to maintain regulatory compliance.
• Conduct quality audits per the QA framework and drive improvements.
• Perform deep-dive audits for concerns or regulatory inspections.
• Develop methods to gather, analyze, and present quality data.
• Produce reports for senior management highlighting risks and actions.
• Monitor carer compliance and keep records up to date.
• Track regulator quality ratings and recommend improvement actions.
• Share best practices with both OA businesses.

Skills

Quality/Compliance

CQC regulations

Analytical skills

Person-centred care

Work under pressure

Identify gaps

Continuous improvement

Regional travel

UK driving license

Home care experience

Job description

Salary: £30,000 pa (fixed term contract pro rata)

Based in our office in Eynsham, Oxford

About the role

At Oxford Aunts we've dedicated our life’s work to helping people stay in the home they love, since 1967. We’ve grown our services and our ways of working over the years to support the lives of the people we care for and the people who look after them. Providing high quality, personalised and specialist home care services throughout Oxfordshire and surrounding counties, we enable people to live in their own homes and communities for longer.

The purpose of this role is to support the continuous improvement through monitoring and auditing care activities - identify areas for improvement and work with the Care team to ensure delivery of the highest possible standards of quality and compliance.

The role will be an office based role with some travel covering the Oxfordshire area. They will be responsible for communicating key messages and presenting data to a number of different stakeholders including the Managing Director and Registered Operations Manager to monitor quality KPIs through the monthly KPI report, and presenting end of year client health and wellbeing outcomes.

Health, Safety & welfare

At OA the Health, Safety and the Welfare of our clients and colleagues is at the heart of everything we do. Every role within the team has the ability to impact on the Health, Safety and Welfare of both our Clients and our colleagues during every activity. Everyone is responsible for their own Health and Safety and all those impacted by their actions.

As a Quality and Compliance Support you will be responsible for:

• Supporting the leadership team to identify trends and actions required to maintain regulatory compliance
• Though the completion of quality audits in line with the quality assurance framework challenge and support the operational team to deliver outstanding quality processes and continuous improvement
• Conducting ‘deep-dive’ audits in response to identified concerns or in preparation for regulatory inspections
• Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting a Performance and Quality Improvement Plan
• Completion of reports which identify areas of strength, as well as areas for improvement including client satisfaction survey, summaries of audit activity, audits against regulatory requirements
• The production of regular reports and information to the senior management team, identifying potential risks and any actions that may need to be taken
• Monitor Carer compliance and support the team to ensure this is reviewed and up to date
• Monitor regulator quality ratings and assessments. Review and recommend actions as necessary to continually improve ratings
• Work with the quality assurance team to ensure best practice and lessons learned are shared across both businesses
• Maintain evidence, reports and standards to achieve a minimum CQC rating of "Good"
• Support the Operations team by a continuous review of existing procedures to ensure they meet the current relevant guidelines

Essential skills and experience:

• Experience in a quality or compliance, role within the health & social care sector
• A Good understanding of CQC regulations and how they apply to home care services (Live In and Dom Care)
• Excellent analytical skills – ability to interpret data, identify trends, and make informed decisions
• A passion for person-centred care and a commitment to delivering the highest quality service
• Work effectively under pressure
• Confident in identifying operational gaps and providing clear, actionable feedback
• A proactive and solution-focused mindset with a drive for continuous improvement
• Flexibility to travel across the region, with a full UK driving license
• Previous experience working in a home care or regulated service environment

As well as the above, the successful candidate will also share our core values:

Person-centred / Commitment / Supportive / Professional / Reliable / Approachable