Quality Monitoring Officer

Orchard Care Homes; Harrogate; On-site; GBP 45,000 - 54,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

DBS check

Wellbeing support

Career progression

Employee discounts

Annual leave

Job summary

Orchard Healthcare Group is seeking a Quality Monitoring Officer to oversee audits and drive improvements across our nationwide homes. You will monitor quality metrics, reviews, and compliance with CQC standards, supporting home managers and teams through coaching and actionable plans.

The role requires auditing expertise, strong regulatory knowledge, and willingness to travel nationally with occasional overnight stays. A field-based position offering progression and wellbeing support.

Qualifications

• Previous experience in a compliance, quality assurance, contract monitoring or commissioning role within health or social care.
• Strong knowledge of CQC regulations, care standards and regulatory frameworks.
• Experience within nursing, residential and dementia care settings.
• Excellent audit, analytical and report-writing skills.
• Strong communication and relationship-building abilities.
• IT literate with the ability to work across multiple systems.
• Self-motivated, organised and able to work independently.
• Full UK driving licence with willingness to travel nationally and stay overnight when required.

Responsibilities

• Conduct quality monitoring visits and compliance audits across Orchard homes.
• Assess compliance against CQC regulations, the Health & Social Care Act, and other relevant standards.
• Produce comprehensive audit reports, identifying areas of strength and opportunities for improvement.
• Develop and monitor action plans to support compliance and quality enhancement.
• Analyse quality indicators including incidents, accidents, complaints, training compliance, audits and inspection reports.
• Gather feedback from residents, families, staff and healthcare professionals.
• Provide coaching, support and guidance to Home Managers and care teams.
• Conduct deep-dive investigations and action plan reviews where required.
• Support policy reviews, service improvement initiatives and the sharing of best practice across the organisation.

Skills

Audit skills

Analytical skills

Report writing

Stakeholder management

IT literacy

Driving licence

Job description

Brief Description

At Orchard Healthcare Group, we are committed to delivering exceptional care and supporting our homes to achieve the highest standards of quality and compliance. We are now seeking a passionate and experienced Quality Monitoring Officer to join our Quality Team.

Brief Description

At Orchard Healthcare Group, we are committed to delivering exceptional care and supporting our homes to achieve the highest standards of quality and compliance. We are now seeking a passionate and experienced Quality Monitoring Officer to join our Quality Team.

This is an exciting opportunity for an individual with strong auditing, compliance and quality assurance experience within the health and social care sector to make a meaningful impact across our portfolio of homes nationwide.

The Role

Reporting to the Head of Academy & Regulation, you will play a key role in monitoring, auditing and improving the quality of care delivered across our homes. Through detailed audits, observations and analysis, you will work closely with Operational Directors and Home Managers to support continuous improvement and help drive Outstanding CQC outcomes.

Key Responsibilities

• Conduct quality monitoring visits and compliance audits across Orchard homes.
• Assess compliance against CQC regulations, the Health & Social Care Act, and other relevant standards.
• Produce comprehensive audit reports, identifying areas of strength and opportunities for improvement.
• Develop and monitor action plans to support compliance and quality enhancement.
• Analyse quality indicators including incidents, accidents, complaints, training compliance, audits and inspection reports.
• Gather feedback from residents, families, staff and healthcare professionals.
• Provide coaching, support and guidance to Home Managers and care teams.
• Conduct deep-dive investigations and action plan reviews where required.
• Support policy reviews, service improvement initiatives and the sharing of best practice across the organisation.

About You

We are looking for someone who is passionate about quality care and has the confidence to influence positive change.

Essential Requirements

• Previous experience in a compliance, quality assurance, contract monitoring or commissioning role within health or social care.
• Strong knowledge of CQC regulations, care standards and regulatory frameworks.
• Experience within nursing, residential and dementia care settings.
• Excellent audit, analytical and report-writing skills.
• Strong communication and relationship-building abilities.
• IT literate with the ability to work across multiple systems.
• Self-motivated, organised and able to work independently.
• Full UK driving licence with willingness to travel nationally and stay overnight when required.

In Return We Offer

• £45,000 per annum plus £4,200 car allowance.
• 25 days annual leave plus 8 bank holidays.
• Genuine opportunities for career progression and professional development.
• Access to hundreds of discounts on retail, travel, dining, technology and leisure.
• Industry-leading recognition schemes including our Making a Difference Awards and Long Service Awards.
• 24/7 access to confidential emotional, practical and financial wellbeing support.
• Company pension scheme.
• Fully funded DBS check.

Additional Information

This is a field-based role requiring regular travel across our portfolio of homes nationwide. A full driving licence is essential, and occasional overnight stays will be required.

About Orchard Healthcare Group

For over 15 years, Orchard Healthcare Group has provided high-quality care for older people, building trusted relationships within the communities we serve. We are passionate about creating environments where residents can live with dignity, independence and purpose.

We believe our people are our greatest asset. That's why we invest heavily in development, progression and wellbeing, providing opportunities for talented individuals to build rewarding and fulfilling careers.

We proudly support the Armed Forces community and welcome applications from veterans, reservists and military spouses as part of our commitment to the Defence Employer Recognition Scheme. We value the unique skills and experiences that service personnel bring and are dedicated to fostering a supportive and inclusive workplace where everyone can thrive.