Quality & Compliance Manager

Right at Home UK; Birmingham; Hybrid; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Car allowance

Travel expenses

Hotel business card

Pension

EV salary sacrifice scheme

24 days holiday + bank holidays

Job summary

Right at Home UK is seeking a Quality and Compliance Manager to support Franchise Owners and Registered Managers in delivering outstanding care. You will work with the Head of Quality and Compliance to drive best practices across the network.

The role involves substantial travel, guidance on regulatory changes, and development of training programs to maintain high care standards.

Qualifications

• Extensive experience in health & social care with CQC/CIW standards.

Responsibilities

• Assist Franchise Owners and Registered Managers to ensure Outstanding/Excellent ratings.
• Review and update key policies and procedures across all offices.
• Conduct on-site and remote compliance audits to verify at least a Good CQC/CIW rating.
• Support management with quality assurance improvements and training delivery.
• Coordinate Registered Manager Forums for training and updates.

Skills

Quality management

CQC/CIW knowledge

Travel readiness

Microsoft Office

Driving licence

Education

QCF Level 5 in health & social care

Tools

None

Job description

Are you a passionate social care professional ready to take the next step in your career? Eager to apply your expertise in health and social care compliance to drive excellence? Looking for a role with an employer who truly values quality and makes a difference?

Right at Home is an industry leading, nationwide, homecare provider specialising in delivering the highest quality care and support to Clients within their own home.

We have an exciting opportunity for an outstanding Quality and Compliance Manager who, working closely with the Head of Quality and Compliance, would have a very diverse role in supporting our Franchise Owners and Registered Managers in delivering the best care and support and achieving Outstanding care.

Location

Whilst this is a national role and a significant amount of travel is required the ideal candidate will be based within the Midlands region as, as much as possible, offices in your portfolio will be in this region.

What do we offer?

• Salary of £45,000 + OTE
• Up to £5,000 car allowance
• Travel expenses
• Hotel business booking card
• Pension
• Salary sacrifice EV vehicle scheme
• 24 days holiday + bank holidays

Your duties and responsibilities

• Support Franchise Owners in screening and selection of high-quality Registered Managers.
• Stay updated on care sector and CQC/ CIW changes, keeping Franchisees informed on best practices for achieving 'Outstanding'/ 'Excellent' ratings.
• Review, update, and manage key documentation, policies, and procedures.
• Conduct on-site and remote compliance audits to ensure all offices meet at least a "Good" CQC/ CIW rating.
• Guide new Franchisees and Registered Managers through office setup and CQC/ CIW registration.
• Develop and deliver top-tier Quality and Compliance training for Franchisees, Registered Managers, and care staff.
• Organise Registered Manager Forums to provide training updates, legislative changes, and networking opportunities.
• Continuously refine processes to enhance service quality for Clients.
• Support senior management and collaborate with the Head of Quality and Compliance on quality assurance improvements.
• Provide daily quality assurance and compliance support across the group.

Qualifications & Experience

• In-depth experience and knowledge of the social care industry, with evidence of how you have met the highest standards with CQC and CIW and implemented into multiple businesses.
• QCF Level 5 qualification in health & social care or similar

Abilities, Skills & Behaviours

• Open-minded, adaptable with exceptional communication and interpersonal skills.
• Must be professional, approachable, and an active listener.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.
• Requires travel across the UK for site visits; a valid UK driving licence is necessary.
• Must be highly organised with strong planning, prioritisation, and attention to detail.
• Able to act as a "critical friend," providing constructive feedback while supporting performance improvement.

Locations West Midlands