Quality Analyst - Training Standards

Capita; Portsmouth; On-site; GBP 29,000 - 36,000; Full time

Job summary

Capita at HMS Sultan in Portsmouth is seeking a QA and training effectiveness analyst on a full-time FTC until March 2027. You will gather trainee feedback, assess instructor performance, and support quality monitoring using JSP 822 DSAT standards.

The role requires coordinating records, reporting and contributing to quality improvement while ensuring safety and environment procedures are followed. Eligible for UK Security Clearance at SC level is essential.

Qualifications

• Knowledge of the education sector.
• Confidence to hold conversations with a large number of people.
• Experience in QA would be advantageous.

Responsibilities

• Conduct post-course discussions with trainees to gather feedback and assess training effectiveness.
• Observe lessons and assess instructors to ensure training aligns with JSP 822 DSAT standards.
• Provide QA and internal validation across training courses and modules.
• Maintain accurate assessment records, data and reporting systems for quality monitoring.
• Identify trends and contribute to quality improvement plans.
• Support health, safety and environmental procedures at all times.

Skills

Education sector knowledge

Communication skills

QA experience

Job description

Help get better trained personnel to the front line faster - Play a vital role in improving training outcomes by gathering trainee feedback, assessing instructor performance, and helping to maintain exceptional training standards.

Full-time role, 37.5 hours a week FTC until end March 2027

HMS Sultan, Portsmouth

Due to the nature of this role, you must be eligible for UK Security Clearance at SC level.

What you'll be doing

• Conduct post-course discussions with trainees to gather feedback and assess the effectiveness of training delivery.
• Observe lessons and assess instructors to ensure training is delivered in line with JSP 822 DSAT standards and agreed criteria.
• Provide quality assurance and internal validation activities across training courses and modules.
• Maintain accurate assessment records, data, and reporting systems to support training quality monitoring.
• Contribute to quality improvement plans by identifying trends, sharing insights, and recommending improvements.
• Support quality control activities while ensuring health, safety, and environmental procedures are followed at all times.

What we're looking for

Essential Skills/Experience/Qualifications

• Knowledge of the education sector
• Confidence to hold a conversation with a large number of people

Desirable Skills/Experience/Qualifications

• Previous experience of working in QA

About Selborne

Selborne is a bold, £1 billion, 12-year transformation of Royal Navy training, led by Capita and a powerhouse consortium known as Team Fisher - including Raytheon UK, Fujitsu, and the University of Lincoln. Together, we're modernising military education with cutting-edge tech like simulators and data analytics, all under a collaborative "one team" approach with the Royal Navy. It's a shared mission to deliver smarter, more effective training for sailors and marines across the naval enterprise. To learn more please visit: Royal Navy education & training Selborne | Careers at Capita

What's in it for you?

• Salary of up to £32,500 pro rata (FTC)
• Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks - all designed to support your wellbeing and personal growth.
• Onsite, secure parking
• Catering facilities, Gym and shops onsite
• Rewarding role making a real difference to those joining and progressing within the Royal Navy

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose

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Capita is committed to an inclusive, barrier-free recruitment process. We're a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at [e-mail] or call 07784 237318.

For more on equal opportunities and available adjustments, visit the Capita Careers website.